Braulio Thillet
Information Technology Manager
MASPETH,NY
Summary
Systems Manager skilled at troubleshooting and resolving system problems in order to maintain maximum business productivity. Good at integrating information from different data sources. Solid understanding of both hardware and software components.
Well-qualified IT leader proficient in technical support, system management and documentation. Proven skills in equipment repair and maintenance. Excellent relationship-building and planning abilities gained during 22+ years of related experience.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Deputy Director of Systems and Analysis
New York City Parks & Recreation
New York, NY
05.2013 - Current
- Manage various technology groups including Systems and Analysis In-House application development team, Primavera Unifier helpdesk team, Primavera Unifier implementation team, Document Services, CAD support and GIS Support teams.
- Proven ability to integrate old systems and databases with new software applications and advanced technology.
- Kept computer systems operating at optimal performance levels.
- Recommended systems improvements to technical staff, prioritizing maximum return on investment (ROI).
- Led company-wide system installation, overseeing upgrades to provide minimal interruptions to business continuity.
- Administered system controls, databases and networks.
- Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Interviewed, hired, trained and mentored 22 staff by coaching daily, leading performance reviews and offering constructive feedback.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
Network Site Administrator
New York City Parks & Recreation
New York, NY
10.2009 - 05.2013
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Provided consistent support through on-call rotation duty.
- Managed Windows domain move and raised domain level.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
- Managed data backups and disaster recovery operations for 450-person site.
- Identified and immediately resolved issues with network devices.
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Provided required network documentation to inform management.
- Closed trouble tickets quickly and efficiently with rate of 5-10 completed tasks per day.
- Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting.
- Coordinated site investigations, documented issues and escalated to executive teams.
CAD Specialists and Support
New York City Parks & Recreation
New York, NY
11.2007 - 10.2009
- Supported Capital Projects team of 180 professionals in design process to update details of each project, providing guidance and support on use of Autodesk products.
- Trained junior staff on codes, best practices and suppliers, which enabled better self-sufficiency and task completion.
- Standardized office structures and processes to promote collaboration and increased performance.
- Identified potential operational issues and redesigned AutoCAD scripts and installations to improve functionality.
- Interpreted management directives to define and document administrative staff processes.
- Provide staff training and presentations on new CAD drafting techniques and technology as needed.
- Assisted 5 drafting teams completing simultaneous projects, successfully meeting key milestones.
- Used computer-aided design software to prepare blueprints and schematics.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Chief Information Officer / Owner
Ultranet Software And Hardware, Inc.
Ponce , PR
06.2003 - 01.2007
- Researched new technologies and chose best options for company priorities and cost-effectiveness.
- Devised and wrote corporate technology procedures, modifying security policies for each worker level.
- Searched for and approved purchases of new equipment.
- Configured and implemented IT initiatives to produce measurable business value.
- Influenced and directed IT infrastructure to drive key business strategies and processes.
- Managed sales, operational data and software solutions to align with company strategic vision.
- Applied emerging technology knowledge to achieve key business objectives.
- Delivered cost-benefit analysis to weigh financial decision impact against desired outcomes.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Education
Bachelor Of Applied Science In Information Technology - Management Information Systems
Interamerican University of Puerto Rico
San German, Puerto Rico 06.1995 - 06.2003
Skills
Infrastructure Maintenance
Network administration
Technical Support
Hardware management
Infrastructure development
Product development
Project lifecycle management
Attention to Detail
Systems and software programs
Information gathering and analysis
Accomplishments
- Supervised team of 22 staff members.
- Collaborated with team of 7 in the development of Unifier Primavera Unifier.
- Provided enhancements which reduced the number of clicks within the applicant tracking system.
- Designed a new workflow to improve overall query performance.
- Saved the company $1M in consultant services over 3 years by implementing a successful in-house Unifier support team.
- Took over a high-level project after the prior lead abruptly left the company and completed the project on time and within budget through dedicated oversight and better resource allocation.
- Created a robust software testing platform which advanced R&D efforts.
Timeline
Deputy Director of Systems and Analysis
New York City Parks & Recreation
05.2013 - Current
Network Site Administrator
New York City Parks & Recreation
10.2009 - 05.2013
CAD Specialists and Support
New York City Parks & Recreation
11.2007 - 10.2009
Chief Information Officer / Owner
Ultranet Software And Hardware, Inc.
06.2003 - 01.2007
Bachelor Of Applied Science In Information Technology - Management Information Systems
Interamerican University of Puerto Rico
06.1995 - 06.2003