Braulio Daniel Villanueva

Shipping and Receiving Manager

Digitech Dental Restorations

Doral

11.1998 - 01.2025

Managed scheduling within the department to ensure appropriate shift staffing.
Coordinated with carriers to ensure timely delivery of goods.
Oversaw and tracked inbound and outbound shipments, staying updated on delays.
Implemented strategies for improving efficiency throughout the shipping process.
Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
Provided technical support as needed for automated tracking systems used by the department.
Established or monitored specific supply chain-based performance measurement systems.
Trained new staff members in proper packing techniques for fragile items.
Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
Developed inventory control systems to track stock levels, delivery times and transport costs.
Directed investigations to verify and resolve customer or shipper complaints.
Created reports detailing daily shipments, arrivals and discrepancies in order fulfillment.
Consistently met company and department objectives within budget and time constraints.
Identified opportunities to reduce cost and improve productivity.
Performed regular audits on inventory levels to ensure accuracy of records.
Coordinated the scheduling of deliveries with customers and vendors.
Communicated regularly with other departments such as sales, marketing and operations regarding supply chain updates.
Ensured that all customer orders were processed correctly and shipped on time.
Created and enforced policies and procedures for entire logistics team.
Prepared inventory for shipment by attaching tags and labels.
Analyzed customer feedback regarding order processing times to identify areas for improvement.
Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
Supervised a team of warehouse workers to ensure efficient workflow and timely completion of tasks.
Conducted periodic reviews of existing procedures in place to suggest modifications where necessary.
Resolved any issues or disputes related to shipments promptly and professionally.
Assisted in resolving any customer complaints regarding lost or damaged goods during transit.
Examined expenditures to develop plans and budgets for increasing profits or improving services.
Maintained detailed records of shipments including weight, cost, method of shipment.
Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
Organized storage areas within the warehouse for easy access to products when needed.
Implemented bar coding system to identify location and quantities of requested items.
Updated relevant databases with information concerning orders received or shipped out each day.
Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Implemented on-the-job training activities to cross-train employees on various tasks.
Implemented and planned warehouse safety and security programs and activities.
Updated and maintained databases with current information.
Completed routine maintenance and repair.
Assisted with customer requests and answered questions to improve satisfaction.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Utilized various software and tools to streamline processes and optimize performance.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Achieved cost-savings by developing functional solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Operated equipment and machinery according to safety guidelines.
Recognized by management for providing exceptional customer service.
Developed positive relationships with customers through friendly interactions.
Maintained a high level of professionalism when dealing with difficult customers.
Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered customer inquiries via phone, email, and chat.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Summary

Overview

Work History

Shipping and Receiving Manager

Education

High School Diploma -

Skills

Languages

References

Timeline

Shipping and Receiving Manager

High School Diploma -

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