B Ravi Shanker

• Developed robust contingency plans proactively addressing potential risks and disruptions in supply chain, ensuring business continuity even during unforeseen events.
• Effectively managed budgets associated with warehousing activities-including labor costs-keeping expenditures under control while still meeting operational targets.
• Collaborated with cross-functional teams to develop integrated supply chain solutions that addressed complex challenges and improved overall efficiency.
• Empowered team members through professional development opportunities that fostered individual growth as well as team cohesion.
• Conducted regular analysis of logistics performance metrics, identifying areas for improvement and implementing corrective actions.

• Handled Largest 3P node in India overseeing more than 13000 packages per day in peak and available round the clock to manage the issues.
• Coordinated dispatching of 75+ drivers and 120 IHS Channel to accomplish daily delivery requirements.
• Successfully handled 18K+ shipments by I.H.S Stores during Diwali Peak breaching highest count in India handled by channel.
• Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
• High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer's needs.
• Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in assigned territory.
• Managing and driving growth of Channel partners/stores business with Amazon. Built and executed on strategic account plan that delivered on key business opportunities for stores and Amazon.
• Maintaining & publishing routine reporting on stores current performance & business with Amazon.

Under the Roof Operations: (Handled 30+ associates) & On Road Operations: (Handled 6 Delivery Service Partners and 50+ Delivery associates)

• Establishes and maintains effective working relationships with other support functions including HR, safety, training, quality, loss and prevention team for driving improvements in process.
• Ensured that established processes are followed consistently across station, and promptly report any discrepancies to respective POCs looping Leaders.
• Assigning and allocating tasks between team members to ensure effective load balancing to get hold on core activities of process.
• Scheduling weekly meets to update and support them with status of major metrics such as delivery and pickup success rate, explaining them their losses incurred, pending cash status and partner related issues.
• Capacity planning and following up with vendors that they align required transportation as per volume.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services and company information. Communicated customer complaints, requests and feedback to company management for swift resolution.