Braxton Drummond
Columbia,SC
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Firstsource Solutions
06.2021 - 09.2024
- Managed daily staffing and workflow, and ensure adherence to department quantity and quality standards
- Proactively identified service delivery failures and escalate issue/impact to appropriate business owners
- Meet regularly with individual team members; coach them to meet and exceed their goals
- Utilized reporting and direct observation to keep them abreast of their performance towards those goals
- Provided performance analysis to implement action plan strategies to improve overall performance
- Participated in monthly quality monitoring; collaborated with related Operations depts
- Monitored relationships with client and actively seeked to add value the relationship
- Developed operating goals and objectives for all departments that support the service center goals and objectives
- Ensured daily Line adherence goals are met
- Participated in capacity planning meetings
- Was Responsible for motivation of all staff to continue to meet goals outlined by the organization
- Partnered closely with clients
Team Leader/ Sr Representative
Change Healthcare
06.2018 - 10.2023
- Worked with clients to help solve complex issues with accounts
- Followed up of outstanding A/R all payers and/or including self pay and/or including resolution of denials
- Handled all correspondence related to an insurance or patient account, contacting insurance carriers, patients and other facilities as needed to get maximum payment on accounts and identify issues or changes to achieve client profitability
- Worked EDI transactions and ERA files, including reconciling carrier submissions, edits and rejection reports
- Researched and resolve accounts appearing on Delinquent Insurance Report, Collection Ledger and Government Payor report as directed by management making appropriate decisions on accounts to be worked to maximize reimbursement
Resolution Specialist
Medical University of South Carolina
05.2017 - 06.2018
- Help conduct interviews and lead new hire training seminars
- Responded to issues resulting from incoming calls regarding patient accounts
- Reviewed/analyzed patient accounts and took the necessary steps to resolve patient/guarantor issues
- Assists with special projects and management review request
- Assists with on-site patient counseling and supports customer service as business needs dictate
- Update patient demographic and insurance information, process claims with insurance carrier
Education
Master's - Business/ Leadership Management
Charleston Southern University
12.2019
Bachelors - Kinesiology
Charleston Southern University
01.2016
Skills
- Time Management
- Administrative Support
- Account Analysis
- Medical Billing
- EDI
- Human Resources Management
- Pivot tables
- Microsoft Office
- Internet applications
- Microsoft Outlook
- Recruiting
Additionalinformation - Technicalskills
- Proficient in Microsoft Office (Word, Excel, PowerPoint, & Access)
- Internet applications (HTML)
- Microsoft Outlook
- Human Resource Management
- Recruiting
Personal Information
- Title: Operations Supervisor
- Work Permit: Authorized to work in the US for any employer
Awards
- Track and field achievements, 05/01/16
- 2013 NCAA indoor track and field all American in Long jump
- 2014 NCAA indoor and Outdoor track and field all American in long jump
- 2014 Big south Athlete of the year in track and field
- 2014 Team USA NACAC track and field gold medalist in long jump
- Competed in the 2015 USA indoor track and field championships in the long jump
- 2016 Big south track and field athlete of the year
- 2016 NCAA track and field all American
- 2016 Olympic trial qualifier in the long jump.
- 2022 Charleston Southern University Hall of Fame inductee.
Timeline
Operations Supervisor
Firstsource Solutions
06.2021 - 09.2024
Team Leader/ Sr Representative
Change Healthcare
06.2018 - 10.2023
Resolution Specialist
Medical University of South Carolina
05.2017 - 06.2018
Master's - Business/ Leadership Management
Charleston Southern University
Bachelors - Kinesiology
Charleston Southern University
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