BRAXTON HEARD
LOS ANGELES
Summary
Adaptable, reliable, and charismatic with more than five years of experience delivering exceptional customer service and leadership in fast-paced environments. Transferable skills include time management, strong leadership, and excellent communication skills. I excel in building great rapport and lasting relationships with customers, team members, and management. Experienced with managing client accounts and resolving complex issues to ensure client satisfaction. Utilizes strategic thinking and effective communication to enhance client relationships with a proven track record of delivering high-quality service and fostering team collaboration for consistent results and growing revenue.
Overview
10
10
years of professional experience
Work History
Senior Account Specialist
Enterprise Truck Rental
02.2024 - 11.2025
- Assist in branch sales and marketing efforts to increase the customer base and branch revenue.
- Prospect and target accounts to develop new business relationships, including securing referrals.
- Sell optional protection products, truck features and benefits, and additional equipment.
- Conduct initial and follow-up fact-finds, presentations, and closing meetings with our accounts.
- Create custom business solutions to facilitate closing the sale.
- Build and maintain relationships with decision makers.
- Provide a high level of customer service by assisting customers with their truck rental needs.
- KEY ACCOMPLISHMENTS:
- Top half of Sales Matrix September & October 2025 bringing in over $7,000 of revenue.
- Signed over 10 new business accounts in 6 months ranging from March 2025 to September 2025.
Management Trainee / Management Assistant
Enterprise Rent-A-Car
02.2022 - 02.2024
- Assisted in daily operations of branch location with 300+ cars
- Developed sales techniques to increase store profitability
- Established strong rapport with customers to ensure repeat business and referrals
- Handled 200+ incoming calls weekly related to reservations and rental agreements
- Help to hire, onboard, and train new employees
- Utilized tablets to track sales figures and profit/loss data
- Improved and/or expanded existing programs in response to customer feedback
Advocate Verifications 1
Carvana
10.2021 - 01.2022
- Interact with customers on the phone, receiving inbound calls, and also making outbound calls to the customer guiding them through the purchase process, reviewing and approving their documents, and answering questions they may have.
- Building relationships with our customers and supporting them throughout the purchasing process.
- Asking questions, understanding the customers' needs and priorities, and problem-solving.
- Review account documents to assess risk and help identify trends.
- Ensure compliance with underwriting policies and be familiar with constant changes in policy and procedures.
- Possess strong decision quality skills and ability to grasp key points from detailed phone calls and reports.
- Utilize the proprietary software tools, as well as external tools such as consumer credit bureaus and other internet sources, to assist in the decision making process.
- Empathize. Understand that every customer’s situation is unique. Ensuring they are comfortable when making the second biggest purchase of their lives online and sight-unseen is of the utmost importance.
University Counselor
Grand Canyon University
11.2020 - 10.2021
- Work closely with cross functional and support departments to update student information and to resolve student issues.
- Adhere to all University and/or DOE policies, procedures and compliance guidelines.
- Counsel continuing students and/or parents regarding University policy and procedures, registration, progression requirements (focused on graduation date expedition) and payment options (focused on responsible borrowing), provide assistance to continuing students regarding policies and procedures and ensure students’ progress through programmatic milestones.
- Collect all required paperwork and documents for progression requirements and selected payment options (including financial aid reapplication).
- Financially clear students, ensuring all matters are appropriately attended to well in advance of a course start, incorporating funding strategies as needed to keep students in attendance, progressing toward their scheduled graduation date.
- Ensure all matters or issues related to academic compliance are attended to and/or resolved well in advance of a course start, incorporating intervention strategies, as needed, to keep students in attendance, progressing toward their scheduled graduation date.
- Monitor student schedules to ensure only applicable courses related to degree are selected and satisfactory academic performance is achieved.
- Serve as a student advocate to navigate through university policy and procedure.
Management Trainee / Management Assistant
Enterprise Rent-A-Car
08.2018 - 04.2020
- Assisted in daily operations of branch location with 300+ cars
- Developed sales techniques to increase store profitability
- Established strong rapport with customers to ensure repeat business and referrals
- Handled 200+ incoming calls weekly related to reservations and rental agreements
- Help to hire, onboard, and train new employees
- Utilized tablets to track sales figures and profit/loss data
- Improved and/or expanded existing programs in response to customer feedback
- Key Accomplishments
- Exceeded customer service goals for four consecutive months (Jan-Apr 2020)
- Ranked top half of sales matrix three consecutive months (Oct-Dec 2019) by consistently up-selling services such as temporary vehicle protection, prepaid fuel, GPS and other value-add upgrades
- Completed a rigorous six-month management training program culminating in a promotion from Management Trainee to Management Assistant
Cashier
Dunkin’ Donuts (Part-Time)
03.2018 - 08.2018
- Accurately handled cash payments
- Courteously greeted customers and assisted them with their purchase
- Resolved customer concerns and addressed issues in a friendly and professional manner
Salesperson
50/50 Raffle (Part-Time) – Arizona Diamondbacks
02.2018 - 08.2018
- Initiated interactions with fans pre-game and in-game to explain the details of the 50/50 raffle program including the charitable impact of the dollars
- Accurately handled the sale and distribution of the tickets per program requirements
- Answered questions fans had about the program
Cashier/Barista
Starbucks Coffee Company (Part-Time)
04.2016 - 08.2018
- Adhered to recipe and presentation standards for specialty coffee beverages
- Resolved customer disputes with tact and professionalism
- Maintained calm demeanor during high volume periods and special events
Cashier
The Habit Burger Grill (Part-Time)
01.2016 - 08.2018
- Accurately handled cash payments
- Delivered exceptional service by serving customers in a timely and friendly manner
- Consistently adhered to and often exceed quality standards and expectations
Education
Bachelor of Science - Business Administration
Grand Canyon University
Phoenix, AZ04-2018
Skills
- Excellent communication
- Strong leadership competencies
- Exceptional customer service
- Revenue generation
- Customer relationship development
- Advertising and marketing
- CRM software
- Business pitches and sales
- Teamwork and collaboration
- Sales presentations
- Account management
- Microsoft office proficiency
Accomplishments
Achieved the top half of the sales matrix in September & October 2025, bringing in over $7,000 of revenue by signing over 10 new business accounts in 6 months through prospecting local businesses in the area via cold calling, referrals, and account visits.
Timeline
Senior Account Specialist
Enterprise Truck Rental
02.2024 - 11.2025
Management Trainee / Management Assistant
Enterprise Rent-A-Car
02.2022 - 02.2024
Advocate Verifications 1
Carvana
10.2021 - 01.2022
University Counselor
Grand Canyon University
11.2020 - 10.2021
Management Trainee / Management Assistant
Enterprise Rent-A-Car
08.2018 - 04.2020
Cashier
Dunkin’ Donuts (Part-Time)
03.2018 - 08.2018
Salesperson
50/50 Raffle (Part-Time) – Arizona Diamondbacks
02.2018 - 08.2018
Cashier/Barista
Starbucks Coffee Company (Part-Time)
04.2016 - 08.2018
Cashier
The Habit Burger Grill (Part-Time)
01.2016 - 08.2018
Bachelor of Science - Business Administration
Grand Canyon University