Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Braxton Kerley

College Station,TX

Summary

Seasoned Customer Associate with 2 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Uhaul Moving And Storage
05.2022 - 10.2022
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Warehouse Associate

Amazon
05.2021 - 08.2021
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Operated forklifts to fill or empty overhead spaces.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Received deliveries, scanned packages and updated orders in internal database.

Golf Pro Shop Assistant

Rusted Rail Golf Club
06.2019 - 04.2021
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
  • Modeled professional conduct and safe working habits throughout club and encouraged others to follow safety protocols.
  • Administered point of sales applications and trained new team members in customer service and operations details.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.

Education

Bachelor of Science - Sports Management

Texas A&M University
College Station, TX
05.2025

High School Diploma -

Crandall High School
Crandall, TX
05.2021

Skills

  • Customer Support
  • MS Office Proficiency
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Courteous with Strong Service Mindset
  • Creative Problem Solving
  • De-escalation Techniques
  • Verbal and Written Communication
  • Building Customer Trust and Loyalty
  • Data Entry

Accomplishments

  • Led team to achieve highest sales of the month, earning recognition from upper management and financial reward.
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the month for outstanding performance and team contributions.

Timeline

Customer Service Associate

Uhaul Moving And Storage
05.2022 - 10.2022

Warehouse Associate

Amazon
05.2021 - 08.2021

Golf Pro Shop Assistant

Rusted Rail Golf Club
06.2019 - 04.2021

Bachelor of Science - Sports Management

Texas A&M University

High School Diploma -

Crandall High School

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Braxton Kerley