Dynamic and results-oriented professional with extensive experience at Texas County Sheriff's Office and Mitchell Theaters. Excelled in crisis management and team development, significantly improving staff-inmate relations and team performance. Demonstrated expertise in de-escalation techniques and employee training, ensuring a safe and efficient workplace.
Overview
5
5
years of professional experience
Work History
Detention Deputy
Texas County Sheriffs Office
07.2024 - Current
Mitigated potential conflicts among detainees through proactive intervention techniques, de-escalating tense situations before they escalated further.
Assisted with training new deputies on facility policies, procedures, and best practices to ensure consistent performance across the team.
Maintained a safe environment for inmates and staff through consistent enforcement of facility rules and regulations.
Expedited intake processes while maintaining accuracy, ensuring timely placement of new detainees into appropriate housing units.
Improved relations between inmates and staff by addressing concerns promptly and professionally.
Facilitated smooth transitions between shifts by providing detailed briefings for incoming staff members, ensuring seamless continuity of care for inmates.
Contributed to the efficient operation of the detention center through accurate recordkeeping, including incident reports, daily logs, and inmate files.
Shift Manager
Mitchell Theaters
06.2020 - 07.2024
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Excelled in every store position and regularly backed up front-line staff.