Braxton Snyder
Beechmont,KY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Boilermaker
Local 456
01.2019 - 08.2023
- Tightened or replaced bolts and gaskets to repair leaks.
- Maintained compliance with all safety procedures from both client and employer.
- Dismantled equipment or devices to gain access and remove defective parts or components.
- Measured old structural parts or assemblies to determine dimensional requirements of replacements parts.
Correctional Officer
Kentucky Department Of Corrections
01.2017 - 05.2019
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Roof Salesmen and Customer Service Representative
American Dream Home Improvement
02.2015 - 01.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Arts - Teacher Education, Subject-Specific
Murray State University
Murray, KY04.2025
Associate of Arts - General Studies
Madisonville Community College
Madisonville, KY04.2021
Skills
- Parts and Components Fabrication
- Repair Services
- Material Prepping
- Mechanical Troubleshooting and Diagnostics
- Call Management
- Appointment Scheduling
- Data Collection
- Consultative Sales
- Complaint Resolution
- Data Entry
- Scheduling
- Sales Closing
Timeline
Boilermaker
Local 456
01.2019 - 08.2023
Correctional Officer
Kentucky Department Of Corrections
01.2017 - 05.2019
Roof Salesmen and Customer Service Representative
American Dream Home Improvement
02.2015 - 01.2017
Bachelor of Arts - Teacher Education, Subject-Specific
Murray State University
Associate of Arts - General Studies
Madisonville Community College
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