Braxton Weaver
Cullman,AL
Summary
Dynamic professional with a strong work ethic and exceptional communication skills, previously at Velocity Truck Center. Proven track record in enhancing customer satisfaction and driving sales through effective upselling strategies. Skilled in performance tracking and fostering teamwork, contributing to a positive work environment and achieving sales targets consistently.
Professional leader in customer service with strong focus on team collaboration and achieving results. Known for reliability and adaptability in dynamic environments. Expertise in handling customer interactions, managing front-line operations, and training staff. Effective communicator with knack for problem-solving and maintaining high standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Counter Lead
Velocity Truck Center
03.2025 - Current
- Supported management team in achieving monthly sales targets through exceptional front counter performance and teamwork with colleagues across all departments.
- Established and maintained positive work environment to support high team morale.
- Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions to needs.
- Resolved customer complaints professionally, maintaining a positive company image and fostering repeat business.
- Streamlined order processing for improved speed and accuracy in fulfilling customer requests.
- Enhanced customer satisfaction by providing efficient and friendly service at the front counter.
- Established strong relationships with suppliers which led to better pricing deals without compromising quality.
- Organized and managed front counter displays, keeping them updated with new promotions and seasonal items, enticing customers to try new products.
- Conducted meetings and other special events to communicate clear goals to team.
- Increased sales through upselling promotional items while accurately taking customer orders.
- Managed cash register transactions with precision, ensuring accurate handling of customer payments.
- Developed rapport with regular customers, creating a loyal clientele base that contributed to consistent revenue growth over time.
- Trained new employees on front counter procedures, resulting in increased productivity and team cohesion.
- Communicated with store leadership on employee performance and development needs.
- Greeted customers, answered questions and took orders.
- Kept accurate register and dropped excess cash into safe at regular intervals.
- Maintained counter areas in neat and clean fashion.
Continuous Improvement Coordinator
Velocity Truck Center
01.2025 - Current
- Championed a culture of continuous improvement, fostering an environment where employees felt empowered to suggest changes.
- Analyzed data to track performance metrics, using findings to drive process improvements and increase overall effectiveness.
- Developed standard work procedures, ensuring consistency in execution and enabling easier identification of improvement opportunities.
- Conducted root cause analyses on recurring issues, developing sustainable corrective actions to prevent future occurrences.
- Managed multiple continuous improvement projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Evaluated existing systems for inefficiencies, proposing changes that led to significant cost savings and increased output.
- Reviewed change proposals submitted by employees, prioritizing those with potential for high impact on business performance.
- Boosted employee engagement in improvement projects through effective communication and training sessions.
- Reduced waste and increased productivity by identifying bottlenecks and implementing targeted solutions.
- Enhanced operational efficiency by implementing continuous improvement initiatives and streamlining processes.
- Implemented 5S methodology throughout the workplace, improving organization and reducing clutter-related incidents or delays.
Front Counter Sales
Velocity Truck Center
02.2022 - Current
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Professionally answered telephones and responded to customer inquiries.
- Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Recommended products that met customer needs, emphasizing quality and usefulness.
- Crosstrained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
- Collaborated with team members to identify discrepancies and resolve issues promptly.
Warehouse Associate
Velocity Truck Center
08.2021 - 01.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Completed regular cycle counts to maintain accurate inventory records.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Verified quantity and description of materials received by checking merchandise against packing list.
Construction/service Advisor
Johnson Pools & Spas
05.2021 - 08.2021
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Maintained up-to-date knowledge of product and service changes.
Sales Associate
Hibbetts Sports
03.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Superintendent
Infinity Fire & Water Restoration
11.2019 - 02.2020
- Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Undertook estimating and preliminary job consultations in the absence of the Forman.
- Handled payroll and communications within the company in the absence of the foreman.
- Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Worked with specialized teams to accomplish all objectives and achieve goals.
- Stepped up during foreman's absence to answer questions and delegate project tasks to employees.
- Optimized resource allocation to minimize delays and maximize project success.
- Managed 5 workers when performing duties in line with local and national building codes in construction.
Laborer
Infinity Fire & Water Restoration
04.2018 - 02.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Followed instructions and safety protocols while operating machinery and equipment.
- Provided labor support to carpenters, masons and other skilled trades.
- Helped with erecting scaffolding and ladders.
- Worked on sites, installing roofs and other exterior components.
- Helped with door and window installations.
- Installed drywall, siding and other structural components.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
Education
AutoCAD Certification - Engineering Drafting
Wallace State Community College
Hanceville, AL03.2020
High School Diploma - General Studies
J.B. Pennington High School
Blountsville, AL05.2018
Skills
- Customer service expertise
- Cleanliness maintenance
- Cash handling proficiency
- Task delegation
- Scheduling coordination
- Upselling strategies
- Supply ordering
- Strong leadership
- Strong work ethic
- Exceptional communication
- Performance tracking
- Schematics interpretation
- Maintenance and repair
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Listening skills
- Multitasking and organization
- Reliability
- Critical thinking
- Customer satisfaction
- Team collaboration
- Team leadership
- Decision-making
- Order taking
Accomplishments
-2023 Parts MVP Awarded at Velocity Truck Centers for most valuable employee.
Certification
-AutoCAD certified.
-OSHA Certified
Timeline
Front Counter Lead
Velocity Truck Center
03.2025 - Current
Continuous Improvement Coordinator
Velocity Truck Center
01.2025 - Current
Front Counter Sales
Velocity Truck Center
02.2022 - Current
Warehouse Associate
Velocity Truck Center
08.2021 - 01.2022
Construction/service Advisor
Johnson Pools & Spas
05.2021 - 08.2021
Sales Associate
Hibbetts Sports
03.2020 - 05.2021
Superintendent
Infinity Fire & Water Restoration
11.2019 - 02.2020
Laborer
Infinity Fire & Water Restoration
04.2018 - 02.2020
AutoCAD Certification - Engineering Drafting
Wallace State Community College
High School Diploma - General Studies
J.B. Pennington High School
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