Braxtyn Hurley
Kokomo,IN
Summary
I am eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of customer satisfaction, time management, and productiveness. Motivated to learn, grow and excel.
Overview
5
5
years of professional experience
Work History
Server
Red Lobster
Kokomo, IN
01.2021 - Current
- Top 5 in add on's consecutively
- Worked flexible hours across the night, weekend, and holiday shifts.
- Resolved problems, improved operations, and provided exceptional service.
- Exceeded goals through effective task prioritization and a great work ethic.
- Maintained energy and enthusiasm in a fast-paced environment.
- Worked with customers to understand needs and provide excellent service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
Server
Outback Steakhouse
Kokomo, Indiana
05.2019 - 10.2020
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Prepared beverages and filled food orders for customers
Assistant Manager
Mercurio's Pizza
Richmond, Indiana
05.2016 - 07.2018
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Trained team members in successful strategies to meet operational and sales targets
- Maintained positive customer relationships by responding quickly to customer service inquiries
Education
Bachelor of Science - Recreation Management
Indiana University Kokomo
Kokomo, IN05.2022
High School Diploma -
Richmond High School
Richmond, IN06.2018
Skills
- Sales expertise
- Hospitality service expertise
- Point of sale knowledge
- Credit card processing
Timeline
Server
Red Lobster
01.2021 - Current
Server
Outback Steakhouse
05.2019 - 10.2020
Assistant Manager
Mercurio's Pizza
05.2016 - 07.2018
High School Diploma -
Richmond High School
Bachelor of Science - Recreation Management
Indiana University Kokomo
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