Brayam Rodas
Columbus,OH
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
11
11
years of professional experience
Work History
Bilingual Resident Support Specialist
Foxen
03.2024 - Current
- Deliver exceptional resident support through prompt and efficient communication via phone, email, and chat
- Manage incoming mail, update resident policies, and process fee adjustments using leasing management software
Underwriter
Klarna
04.2023 - 03.2024
- Ensuring that merchants complied with Klarna's ethical guidelines and third-party requirements, focusing on Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
- Conducting thorough risk assessments of potential merchants to determine their creditworthiness and ability to meet financial obligations
- Managed 250 loan applications monthly, totaling a transaction volume of $50M
Merchant Onboarding Specialist
Klarna
04.2022 - 04.2023
- Led the seamless onboarding and integration of Klarna services for new merchants across North America and key global markets.
- Handled over 100 support cases monthly, providing effective resolutions and maintaining high merchant satisfaction
- Skillfully managed real-time modifications of Klarna services with our valued merchant partners, encompassing product offerings, pricing structures, fees, and access to individual systems
- Collaborate with the sales team to identify and onboard new merchant partners, ensuring their smooth transition to Klarna services and maximizing their potential value to the company
Mortgage Shipper
Lower.com
02.2021 - 03.2022
- Maintain knowledge of the product and programs offered by Homeside Financial
- Participate in continuing education processes and procedures
- Receive closing package and perform a quality check using a post-closing checklist
- Review files for signatures, and any missing pages, ensuring Closing Disclosure matches Encompass
- Submit a file to appropriate investors
- Assist other operational members in maintaining high standards of quality and service
Sales Account Manager
Lower.com
10.2020 - 02.2021
- Develop rapport and maintain strong working relationships with internal and external clients
- Collaborate with Loan Advisors and all management teams to deliver a financial product that best suits the client's financial profile
- Acquire and maintain mortgage industry knowledge with support from our in-house training team
Senior Sales Advisor
Allstate Insurance
07.2020 - 10.2020
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options
- Interpreted insurance policies and explained coverage to clients
- Maintained current understanding of changing regulations related to the industry by regularly reading industry publications and attending seminars
- Managed high-volume caseload proficiently with new business sales and renewals
Assistant Store Manager/ Assistant Store Trainer
Wireless Vision, LLC
10.2019 - 07.2020
- Proven track record in driving sales, exceeding targets, and expanding customer base
- Skilled in leading sales teams, optimizing store operations, and providing exceptional customer service
- Demonstrated success in promoting cellphone plans and subscriptions, ensuring customer satisfaction, and fostering brand loyalty
- Committed to achieving business objectives through leadership, sales expertise, and customer relationship management
Retail Sales Associate
Wireless Vision, LLC
01.2017 - 10.2019
- Excelled in customer service, assisting customers with product selection, driving sales through engaging interactions, and utilizing product expertise for suggestive selling
- Created a welcoming atmosphere with an approachable greeting and exceptional service
- Consistently kept clients informed about exclusive sales and upcoming merchandise to foster lasting relationships
Cashier Supervisor /Customer Service
La Plaza Tapatia Supermarket
03.2014 - 01.2017
- Efficiently managed various tasks, such as processing sales, resolving issues, and handling returns on the cash register
- Ensured precise pricing and itemization while also managing payment collection, credit verification, and maintaining a balanced cash drawer
- Develop and implement training programs for cashiers to improve customer service skills and ensure consistent high-quality service standards
Education
High school diploma -
Westland High School
Galloway, OH06.2016
Skills
- Risk Reporting
- KYC/AML
- Underwritting
- SLA management
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Resident Support Specialist
Foxen
03.2024 - Current
Underwriter
Klarna
04.2023 - 03.2024
Merchant Onboarding Specialist
Klarna
04.2022 - 04.2023
Mortgage Shipper
Lower.com
02.2021 - 03.2022
Sales Account Manager
Lower.com
10.2020 - 02.2021
Senior Sales Advisor
Allstate Insurance
07.2020 - 10.2020
Assistant Store Manager/ Assistant Store Trainer
Wireless Vision, LLC
10.2019 - 07.2020
Retail Sales Associate
Wireless Vision, LLC
01.2017 - 10.2019
Cashier Supervisor /Customer Service
La Plaza Tapatia Supermarket
03.2014 - 01.2017
High school diploma -
Westland High School
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