Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Brayan Diaz

Miami

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

3
3
years of professional experience

Work History

Bank Teller

First Horizon Bank
Key West
09.2023 - Current
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Delivered exceptional service to customers in person or over telephone.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Updated and maintained databases with current information.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Trained employees on cash drawer operation.
  • Responded and assisted customers with account inquiries and updates.
  • Explained bank services, financial products and applicable fees to customers.
  • Built and maintained client relationships through quality, personalized interactions.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Balanced teller drawers regularly throughout the day according to established procedures.

Loan Processor

First State Bank And Trust
Key West
08.2022 - 10.2023
  • Completed day-to-day duties accurately and efficiently.
  • Set up debt payment plans based on client credit, income and assets.
  • Conducted preliminary assessment of applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
  • Conducted verification of employment, income, and deposits to support loan decisions.
  • Updated customers regularly on status of their loans throughout the processing period.
  • Explained the various types of loans available and advised on the best product suited for customer's needs.
  • Maintained accurate records in computer database system during loan origination process.
  • Updated client account information and records in company databases.
  • Monitored progress of each loan application from start to finish ensuring timely completion.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Communicated with applicants to gather additional information and answer queries regarding loan processes.
  • Calculated income, assets and liabilities to meet lender requirements.
  • Adhered strictly to company policies when completing tasks associated with loan processing duties.
  • Calculated, reviewed, and corrected errors on interest rates, closing costs, and payment terms to ensure accuracy.

Sales Associate

BrandsMart
Miami Gardens
11.2021 - 08.2022
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Adhered to company initiatives and achieved established goals.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Described merchandise and explained use, operation and care.
  • Attended weekly team meetings to review performance goals and objectives.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

High School Diploma -

Miami Springs Senior High
Miami, FL

Some College (No Degree) - Criminal Justice

Miami Dade College
Miami, FL

Skills

  • Currency packaging
  • Cash counting
  • Financial software
  • Deposit and withdrawal management
  • Data inputting
  • Cash handling expertise
  • Clear communication
  • Transaction processing accuracy
  • Upselling skills
  • Time management
  • Trustworthiness and integrity
  • Listening and comprehension
  • Relationship building
  • Money management
  • Professionalism and courtesy
  • Recordkeeping
  • Computer skills
  • Adaptability
  • Multi-tasking strength
  • Problem-solving skills
  • Hospitality and accommodation
  • Excellent people skills

Accomplishments

  • Employee Of The Month
  • Top Sales Performer
  • Outstanding Customer Service Award
  • Top Teller
  • Recognition For Outstanding Loan Quality

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Bank Teller

First Horizon Bank
09.2023 - Current

Loan Processor

First State Bank And Trust
08.2022 - 10.2023

Sales Associate

BrandsMart
11.2021 - 08.2022

High School Diploma -

Miami Springs Senior High

Some College (No Degree) - Criminal Justice

Miami Dade College

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Brayan Diaz