Brayan Enriquez
Miami,FL
Summary
Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
NewsLink ink
Miami, FL
06.2022 - 09.2023
- Update the company database by inputting information from each call and keeping every customer field current.
- Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers.
- Provided information about products and services available to customers.
- Work on special short-term projects to offer customized support for new products or products at end-of-life.
- Monitor the customer satisfaction levels and develop methods for increasing them.
- Assist in creating ways for delivering excellent customer service to irate or problematic customers.
- Assist clients with product issues and help to maintain a high customer retention level.
- Responsible for taking incoming calls from our customer base and addressing customer product issues and concerns with the company.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL06-2021
Skills
- Bilingual
- Team Collaboration
- Complex Problem-Solving
- Point of Sale Systems
- Customer Complaint Resolution
- Problem Resolution
- Clerical Support
- MS Office Proficiency
- Customer Support
- Cross-Functional Team Collaboration
Timeline
Customer Service Associate
NewsLink ink
06.2022 - 09.2023
High School Diploma -
Coral Gables Senior High School
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