Brayan Figueroa-Amador
Sevierville,TN
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
2
2
years of professional experience
Work History
Guest Services
Tru by Hilton
08.2022 - Current
- Welcomed and assisted guests with a focus on delivering exceptional service, offering detailed information about available services, amenities, and local attractions.
- Addressed guest inquiries, concerns, and complaints promptly and professionally, successfully resolving issues to ensure guest satisfaction and uphold the reputation of the establishment.
- Formulated and executed effective sales strategies for a 102-room hotel to consistently meet or exceed revenue targets, contributing to the expansion of market share.
- Conducted in-depth analyses of market trends and competitor activities, identifying and capitalizing on new business opportunities.
- Prepared and delivered comprehensive sales reports to senior management, highlighting key performance metrics and notable achievements.
- Coordinated seamlessly with other departments to fulfill guest requests and ensure a consistently high level of customer service.
- Maintained accurate records of guest interactions, reservations, and payment transactions, demonstrating a commitment to organizational efficiency and accountability.
- Compiled and presented Daily Stats to owners and other corporate members, providing valuable insights into the business's performance.
Assistant Human Resources Coordinator
Comfort Inn and Suites
06.2022 - 12.2023
- Administered benefits programs and maintained meticulous record-keeping, overseeing and managing more than 50 employee records to ensure the accurate delivery of employee benefits and compliance with regulatory requirements.
- Supported the HR Supervisor in the comprehensive management of day-to-day HR operations, with a focus on recruitment, onboarding, and employee relations.
- Played a pivotal role in meetings, training sessions, and interviews by providing real-time translation to enhance communication between English-speaking and non-English-speaking employees, ensuring smooth and effective interactions.
- Collaborated closely with the HR Supervisor in the formulation and execution of HR policies and procedures, aligning them with organizational objectives and ensuring adherence to regulatory standards.
- Conducted employee orientations and training sessions on HR policies and compliance, actively contributing to the professional development and integration of new team members.
- Assisted in managing employee relations, proactively addressing concerns, and facilitating conflict resolution to foster a harmonious workplace.
- Actively participated in the recruitment process, from crafting job postings to screening and interviewing candidates, playing a key role in the identification and selection of qualified individuals.
Guest Services Manager
Hampton by Hilton
02.2022 - 08.2022
- Oversaw day-to-day operations of 114 rooms and the guest services department, ensuring high levels of customer satisfaction
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Education
Associate of Arts - Business Management
Penn Foster College
Scottsdale, AZ12.2024
Certified in Human Resources Management -
Mount Allison University
New Brunswick, NJ06.2022
Certified in Guest Services Gold Tourism -
American Hotel And Lodging Association
United States09.2021
High School Diploma -
Penn Foster Career School
Scranton, PA06.2020
Skills
- Auditing
- Human Resources Management
- Performance Management
- Management Experience
- Payroll
- Hotel management
- Restaurant experience
- Sales Management
- Recruiting
- Front Desk
Languages
Spanish
English
Portuguese
Timeline
Guest Services
Tru by Hilton
08.2022 - Current
Assistant Human Resources Coordinator
Comfort Inn and Suites
06.2022 - 12.2023
Guest Services Manager
Hampton by Hilton
02.2022 - 08.2022
Associate of Arts - Business Management
Penn Foster College
Certified in Human Resources Management -
Mount Allison University
Certified in Guest Services Gold Tourism -
American Hotel And Lodging Association
High School Diploma -
Penn Foster Career School
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