Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brayan Flores Cerda

Bryan,TX

Summary

Driven Individual with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

7
7
years of professional experience

Work History

Night Dispatcher

TP Services
09.2023 - Current
  • Enhanced efficiency by streamlining night dispatch processes and implementing new communication tools.
  • Reduced response times for urgent situations by prioritizing tasks and coordinating resources effectively.
  • Managed a high volume of incoming calls, ensuring prompt attention to all client needs and concerns.
  • Maintained high customer satisfaction with timely and accurate dispatching of service requests.
  • Contributed to overall company success by consistently meeting or exceeding key performance indicators related to dispatch operations.
  • Improved team collaboration by conducting regular trainings and promoting open communication among staff members.
  • Handled emergency situations calmly and effectively, providing clear instructions to drivers while contacting necessary authorities as needed.
  • Collaborated closely with other departments to resolve any issues or discrepancies in a timely manner.
  • Coordinated complex scheduling needs for multiple drivers and routes, optimizing productivity and workload distribution.
  • Developed strong relationships with clients by providing exceptional customer service during the night shift hours.
  • Optimized route planning through careful analysis of traffic patterns, weather conditions, and driver availability.
  • Boosted team morale through effective leadership techniques that fostered a positive working environment during overnight shifts.
  • Proactively addressed potential conflicts between drivers during their routes by establishing clear lines of communication and expectations.
  • Continuously updated knowledge of industry best practices, staying current with the latest trends in dispatching and logistics management.
  • Expedited delivery times by proactively identifying potential delays and adjusting routes accordingly.
  • Utilized customer feedback to improve customer service.
  • Provided customers with information on products and services.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Managed customer accounts and invoicing.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Tracked and monitored vehicle performance and maintenance.
  • Received new orders, prepared documentation, and assigned personnel.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Monitored and tracked dispatch communication systems.
  • Communicated with customers to provide delivery updates and resolution.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled and organized delivery routes.
  • Scheduled deliveries and pickups according to customer needs.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Answered phone calls and responded to customer emails.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 49 fleet vehicles.
  • Ensured compliance with company policies and procedures through diligent monitoring of dispatcher performance.
  • Assisted management in evaluating employee performance by providing feedback on dispatcher strengths and areas for improvement.
  • Implemented new software systems for tracking vehicle locations, improving overall visibility into fleet operations at night time hours.
  • Organized detailed records of all nightly activities, including call logs, route changes, and incident reports.

Lead Roustabout

Phoenix Leasing Services
09.2022 - Current
  • Improved overall site safety with implementation of best practices and constant communication among crew members.
  • Increased productivity by optimizing work schedules and assigning tasks according to skill levels and experience.
  • Ensured compliance with industry regulations and company policies through thorough training and reinforcement of guidelines among team members.
  • Consistently met project deadlines due to proactive planning and effective task delegation among team members.
  • Reduced equipment downtime through regular inspection, maintenance, and repair of machinery.
  • Led a team of roustabouts in daily tasks such as drilling, lifting, and rigging operations to maintain smooth workflow on the rig.
  • Ensured the timely completion of projects by coordinating with other departments and managing resources effectively.
  • Maintained clean working environment through diligent housekeeping efforts, reducing workplace hazards on the job site.
  • Performed emergency response duties as needed, acting quickly under pressure to mitigate potential hazards or accidents onsite.
  • Coordinated with other departments like drilling crews and production personnel for seamless integration of operations.
  • Troubleshot equipment issues and performed minor repairs, minimizing downtime and ensuring uninterrupted workflow.
  • Enhanced team efficiency by streamlining work processes and implementing safety protocols.
  • Connected and disconnected pipes, pumps and other production equipment to support functionality.
  • Attended all safety meetings and utilized techniques learned to avoid mishaps on job.
  • Assisted roughnecks with tasks and supplied with equipment.
  • Offloaded and loaded crane load and assisted crane operator.
  • Unloaded and loaded supplies and equipment from tankers, barges and supply boats.
  • Operated and maintained compressors and blending systems in accordance with requirements.
  • Used hand and power tools safely and efficiently, following manufacturer and company directions.
  • Performed manual operating and maintenance duties in compliance with company quality standards.
  • Worked in extreme weather conditions and hazardous areas to keep rigs operational.
  • Controlled forklifts, cranes and heavy machinery to transport and store materials and equipment.

Apprentice Plumber

Bac Trac Plumbing
04.2021 - 07.2021
  • Assisted licensed plumbers in installation and repair of plumbing systems.
  • Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
  • Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
  • Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
  • Followed safety practices and procedures to reduce on-site risks.
  • Installed plumbing systems and fixtures in residential and commercial properties.
  • Cleaned and maintained plumbing tools and equipment to reduce potential downtime.
  • Worked from drawings, sketches, or verbal instructions to install and modify plumbing systems.
  • Fabricated, repaired and maintained diverse piping systems according to project specifications.
  • Demonstrated adaptability in various work environments, from residential to commercial projects, successfully meeting diverse client needs.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Increased overall work quality by regularly collaborating with colleagues to share knowledge and expertise in specialized areas of plumbing practice.
  • Selected type and size of piping required for each project.
  • Enhanced team productivity by assisting with the installation of pipes and fixtures for commercial projects.
  • Supported senior plumbers in large-scale installations, leading to timely project completions and client satisfaction.
  • Safeguarded customer property from damage during repairs or installations through diligent care and attention to detail around worksites.
  • Ensured safe working environment by strictly adhering to safety protocols and regulations.
  • Minimized potential hazards by promptly addressing identified safety concerns throughout the course of daily tasks.
  • Maximized efficiency on job sites with meticulous pre-planning and organization of required materials and equipment.
  • Advanced professional development through continuous learning about new tools, techniques, and industry best practices.
  • Expedited repair timeframes by quickly identifying root causes of plumbing problems through effective troubleshooting techniques.
  • Facilitated prompt completion of emergency repair jobs, minimizing downtime for clients experiencing critical plumbing issues.
  • Contributed to increasing referral business, delivering exceptional customer service during each interaction.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Prepared budgets and estimated costs for potential work on piping systems.
  • Tested and operated hydraulic and pneumatic equipment for heating and cooling systems.
  • Reviewed blueprints and project specifications to determine correct plumbing solutions.
  • Fabricated piping pieces and components in line with design specifications for each system.
  • Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
  • Used clamps and brackets to attach pipes to walls, structures and fixtures.
  • Interpreted blueprints to determine locations, quantities, and sizes of materials required.
  • Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
  • Measured, threaded, and cut materials to correct angles.
  • Assisted with repairs to steam, drainage, and sewer lines.
  • Inspected sewers and piping systems to assess quality and condition.
  • Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
  • Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
  • Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
  • Filled pipe systems with water and air to determine location of leaks.
  • Planned pipe system layout, installation and repair according to specifications.
  • Cut and drilled holes in walls to permit passage of pipes.
  • Organized and moved materials from truck to job site to support project requirements.
  • Unclogged sinks and toilets for customers using tools and drain cleaners.
  • Safely handled tools and equipment in large-scale projects.
  • Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
  • Performed basic and semi-skilled work under supervision and instruction from lead plumber.
  • Listened to instructions from journeyman plumber, gaining valuable onsite job training.
  • Tested for leaks in new and repaired systems to verify functional and safe working condition.
  • Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
  • Streamlined inventory management, maintaining adequate stock levels for project needs.
  • Collaborated effectively with other tradespeople on multi-disciplinary projects, ensuring seamless integration between systems.
  • Reduced callback rates by performing thorough quality checks on completed work before leaving job sites.
  • Offered guidance and training to junior team members.
  • Cultivated strong relationships with suppliers and vendors, ensuring cost-effective procurement of materials for various projects.
  • Improved client satisfaction by efficiently diagnosing and repairing plumbing issues.
  • Eliminated risks by correctly identifying potential safety hazards.
  • Operated ground microphones and listening discs to locate hidden water line leaks.

Structural Welder

MBR Express
02.2021 - 05.2021
  • Removed excess slag with arc-cutting, grinding and using other equipment.
  • Used MIG and TIG welding on structural supports.
  • Prepared welding equipment to perform advanced welding work.
  • Demonstrated adaptability by successfully completing challenging projects that required diverse welding methods and materials expertise.
  • Kept work area clean and organized.
  • Maintained proper usage and care of equipment, resulting in prolonged tool lifespan and reduced maintenance costs.
  • Ensured safety compliance by strictly adhering to OSHA regulations during all welding activities.
  • Reduced project completion times through efficient planning and prioritization of welding tasks.
  • Chipped away debris and thick crusts of rust, slag, and other materials to ready surfaces for welding.
  • Enhanced structural integrity by executing precise welding techniques on various materials.
  • Consistently met production targets without sacrificing craftsmanship or safety standards by balancing speed with precision in every task.
  • Completed complex welding assignments under tight deadlines without compromising safety or workmanship standards.
  • Expanded skill set through continuous learning and training, staying up-to-date on industry advancements and best practices.
  • Tested welding and safety equipment to check performance.
  • Increased overall project quality with meticulous attention to detail in weld alignment and configuration.
  • Collaborated with other trades on large-scale projects, coordinating efforts to ensure seamless integration of welded components into the final structure.
  • Contributed to a reduction in rework costs by consistently delivering accurate welds that met or exceeded industry standards.
  • Worked correctly with each material such as steel or aluminum.
  • Performed thorough inspections of completed welds, ensuring adherence to design specifications and high-quality workmanship.
  • Maintained full set of personal tools to use on jobs.
  • Contributed to successful project outcomes by collaborating effectively with team members, engineers, and supervisors.
  • Clamped and tack-welded components to achieve desired configurations.
  • Supported a positive work environment through active participation in safety meetings, training sessions, and team-building activities.
  • Minimized material waste while maintaining high-quality results through careful measurement and cutting techniques.
  • Provided guidance for junior welders, fostering a supportive workplace environment focused on growth and improvement.
  • Utilized advanced blueprint reading skills for accurately interpreting project requirements prior to commencing work.
  • Minimized warping using good fitting, burning, and welding techniques.
  • Calibrated flow and pressure settings to build and maintain flames.
  • Streamlined fabrication processes through effective communication with design teams, providing feedback on potential improvements related to weldability concerns.
  • Fostered culture of continuous improvement, regularly attending workshops and certification courses on advanced welding techniques.
  • Reduced rework and material waste by applying advanced welding techniques for stronger and cleaner joints.
  • Played key role in completing challenging projects on time by working flexible hours and adapting to changing site conditions.
  • Improved structural resilience of buildings, applying expert welding techniques to critical load-bearing components.
  • Supported quality assurance efforts, participating in inspections and making adjustments as needed to meet strict industry standards.
  • Ensured structural integrity for new construction projects by performing precise welds according to engineering specifications.
  • Facilitated smoother project transitions, preparing detailed welding reports and documentation for follow-on trades.
  • Streamlined repair processes, diagnosing structural weaknesses and applying corrective welding techniques promptly.
  • Reduced downtime on job site, maintaining welding equipment in optimal condition and ready for immediate use.
  • Assisted in development of welding apprenticeship program, mentoring new welders and guiding them through hands-on training.
  • Enhanced safety on job site, rigorously adhering to all OSHA standards and company safety protocols during welding operations.
  • Contributed to winning bids for high-profile projects by showcasing exemplary welding skills during client demonstrations.
  • Strengthened client satisfaction with ability to interpret complex blueprints and execute welding tasks to specifications.
  • Delivered durable and aesthetically pleasing weld finishes by mastering variety of welding techniques and materials.
  • Contributed to team skill enhancement by sharing knowledge of latest welding technologies and best practices.
  • Enhanced team safety, conducting regular checks on welding equipment and ensuring all use was in compliance with safety standards.
  • Enhanced operational efficiency by organizing welding supplies and materials, ensuring smooth workflow and easy access.
  • Improved project completion times with efficient organization of welding tasks and effective coordination with other trades.
  • Reviewed work plans and blueprints to ascertain all requirements for project.
  • Inserted sealing strips, wiring and insulating material, as called for in blueprints.
  • Coordinated with crane or signaled equipment operators to lift and position structural steel members and hoist beams, girders, and columns to correct positions.
  • Hoisted metal components into place, safely operating cranes during process.
  • Followed safety guidelines to fasten structural steel members and hoisted cables, chains and rope.
  • Unloaded and positioned prefabricated steel and heavy equipment using hoisting equipment, such as cables, pulleys, or hooks.
  • Inspected projects, identified issues that occurred and implemented corrective measures.
  • Aligned structural steel members to rivet, bolt and weld permanently into place.
  • Analyzed specifications and blueprints and suggested quantities, types and sizes of materials required per job allocation.
  • Used appropriate safety measures and encouraged other team members to do same in effort to avoid job site injuries.
  • Dismantled structures and prepared equipment for travel or site movement.
  • Fabricated steel frames, columns, beams, and girders according to blueprints or instructions from site managers.
  • Welded, cut and bent steel as necessary with torches, metal shears, and welding equipment.
  • Achieved recognition for outstanding craftsmanship, consistently delivering welds that exceeded quality control standards.
  • Supported project management in estimating job costs and materials needed, ensuring projects stayed within budget.
  • Followed blueprints and instructions from supervisors to erect columns, beams and girders.

Ranch Manager

Don Pyburn
04.2019 - 05.2020
  • Performed repairs and preventive maintenance on equipment and property.
  • Herded livestock using horses or ranch ATVs.
  • Examined animals for signs of sickness and overall herd health.
  • Trained part-time help in livestock care and ranch operations.
  • Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
  • Hired new ranch hands and livestock handlers seasonally.
  • Increased overall efficiency with the implementation of new technologies and equipment in ranch operations.
  • Collaborated with veterinarians to implement a preventative care program for all livestock on the ranch.
  • Cultivated a strong network of industry contacts to stay informed about trends, innovations, and opportunities for growth within the ranching sector.
  • Budgeted equipment purchases and regular repairs.
  • Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
  • Spearheaded conservation efforts on the property, preserving natural resources while maintaining productive land use.
  • Established strong relationships with suppliers to ensure consistent access to high-quality feed, equipment, and other resources needed for successful ranch operations.
  • Developed long-term plans for pasture improvement, including rotational grazing systems and soil fertility management.
  • Enhanced communication within the team by implementing regular staff meetings and fostering an open-door policy for addressing concerns or suggestions from employees.
  • Implemented sustainable farming practices that improved soil health while increasing yields over time.
  • Improved ranch productivity by implementing efficient management strategies and resource allocation.
  • Conducted regular safety inspections to minimize risks associated with equipment usage or hazardous conditions on the ranch grounds.
  • Streamlined daily operations by supervising a team of ranch hands and delegating tasks accordingly.
  • Incorporated safety procedures into every shift to protect workers from accidents.
  • Set up and managed plant irrigation systems to maintain optimal flows to different types of plants.

Shop Hand

Flying V Rentals
05.2018 - 08.2018
  • Maintained a clean and organized shop floor, ensuring safety standards were upheld at all times.
  • Performed routine equipment maintenance, prolonging the lifespan of tools and machinery.
  • Assisted team members with various tasks, contributing to a positive work environment and increased productivity.
  • Used hand trucks and forklifts to load, unload, and transport items.
  • Collaborated with fellow employees on special projects, improving overall shop performance.
  • Operated heavy machinery safely and proficiently, optimizing work processes within the shop environment.
  • Regularly reviewed safety protocols within the facility, proactively suggesting updates as needed to maintain compliance with regulatory guidelines.
  • Streamlined inventory management for improved organization and easier access to essential items.
  • Enhanced customer satisfaction by providing efficient service and knowledgeable product information.
  • Addressed customer inquiries promptly, fostering strong relationships and repeat business.
  • Enhanced shop safety by maintaining clean and organized workspace, reducing potential hazards.
  • Streamlined inventory management with meticulous record-keeping, ensuring stock levels were accurately maintained.
  • Contributed to team effort in achieving monthly sales targets by providing exceptional customer service.
  • Reduced waste by monitoring and adjusting inventory levels according to demand.
  • Contributed to positive work environment by offering support and assistance to colleagues when needed.
  • Ensured compliance with health and safety regulations, creating safe shopping and working environment.
  • Assisted in resolving customer complaints, restoring customer satisfaction and preserving shop's reputation.
  • Enhanced team knowledge by sharing expertise on product features and benefits, leading to more informed customer service.
  • Provided valuable feedback to management on customer needs and market trends, contributing to strategic planning.
  • Conducted routine maintenance on shop equipment, preventing downtime and extending equipment lifespan.
  • Participated in training sessions, enhancing personal skills and contributing to culture of continuous improvement.
  • Maintained organized work area by cleaning and removing hazards.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Made sure that products were produced on time and are of good quality.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.

Yard Maintenance Worker

Best Materials
05.2017 - 08.2017
  • Operated various yard maintenance equipment including lawn mowers, hedge trimmers, and leaf blowers effectively.
  • Collected and removed debris at job sites.
  • Checked equipment for safety and functionality before operating.
  • Enhanced property appearance by performing regular yard maintenance tasks such as mowing, trimming, and edging.
  • Maintained a clean and organized shop floor, ensuring safety standards were upheld at all times.
  • Performed routine equipment maintenance, prolonging the lifespan of tools and machinery.
  • Assisted team members with various tasks, contributing to a positive work environment and increased productivity.
  • Used hand trucks and forklifts to load, unload, and transport items.
  • Collaborated with fellow employees on special projects, improving overall shop performance.
  • Constructed and dismantled components and gathered materials for repairs, maintenance, and new installations.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Streamlined inventory management for improved organization and easier access to essential items.
  • Operated heavy machinery safely and proficiently, optimizing work processes within the shop environment.
  • Regularly reviewed safety protocols within the facility, proactively suggesting updates as needed to maintain compliance with regulatory guidelines.
  • Enhanced customer satisfaction by providing efficient service and knowledgeable product information.
  • Addressed customer inquiries promptly, fostering strong relationships and repeat business.
  • Reduced waste by monitoring and adjusting inventory levels according to demand.
  • Contributed to positive work environment by offering support and assistance to colleagues when needed.
  • Ensured compliance with health and safety regulations, creating safe shopping and working environment.
  • Enhanced team knowledge by sharing expertise on product features and benefits, leading to more informed customer service.
  • Assisted in resolving customer complaints, restoring customer satisfaction and preserving shop's reputation.
  • Provided valuable feedback to management on customer needs and market trends, contributing to strategic planning.
  • Assisted in implementation of new point-of-sale system, enhancing transaction speed and accuracy.
  • Increased sales by recommending additional products to customers based on their needs and preferences.
  • Assisted customers in finding products, improving overall shopping experience.
  • Conducted routine maintenance on shop equipment, preventing downtime and extending equipment lifespan.
  • Maintained high standards of customer service, resulting in repeat business and positive feedback.
  • Processed transactions quickly and accurately, leading to decrease in customer wait times.
  • Improved efficiency in workshop by organizing tools and equipment, allowing for quicker job turnaround times.
  • Participated in training sessions, enhancing personal skills and contributing to culture of continuous improvement.
  • Supported promotional events and campaigns, boosting customer engagement and sales.
  • Improved product visibility by designing attractive displays, stimulating customer interest and purchases.
  • Facilitated smooth workflow by promptly restocking shelves and ensuring products were well-presented.
  • Maintained organized work area by cleaning and removing hazards.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Inspected products and machines to maintain quality and efficiency.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Made sure that products were produced on time and are of good quality.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Collaborated with other departments to optimize production workflows.

Education

High School Diploma -

Anderson Shiro Jr.Sr High
Anderson, TX
05.2020

Skills

  • Dispatch software
  • Route Planning
  • Incident Reporting
  • Dispatching procedures
  • Dispatch Coordination
  • Customer Relations
  • Data Entry
  • Stress Tolerance
  • Route Navigation
  • Customer Relationship Management
  • Self Motivation
  • Team building
  • Decision-Making
  • Adaptability and Flexibility

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Night Dispatcher

TP Services
09.2023 - Current

Lead Roustabout

Phoenix Leasing Services
09.2022 - Current

Apprentice Plumber

Bac Trac Plumbing
04.2021 - 07.2021

Structural Welder

MBR Express
02.2021 - 05.2021

Ranch Manager

Don Pyburn
04.2019 - 05.2020

Shop Hand

Flying V Rentals
05.2018 - 08.2018

Yard Maintenance Worker

Best Materials
05.2017 - 08.2017

High School Diploma -

Anderson Shiro Jr.Sr High

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Brayan Flores Cerda