Summary
Overview
Work History
Education
Skills
Interests
Certification
Work Availability
Quote
Timeline
AccountManager
Brayan Guerra Torres

Brayan Guerra Torres

Naples,FL

Summary

Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Construction Worker

Yunnes Gutter
Naples, FL
06.2023 - Current
  • Aluminum worker, Gutters, Pool cages, etc....
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Sustained safety protocols to maintain secure, proper handling of equipment and materials.
  • Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
  • Assembled structural components, replacing parts to meet regulatory code standards.
  • Erected steel framework for buildings using welding equipment.
  • Inspected work areas for safety issues before beginning any task.
  • Repaired damaged structures with appropriate materials including wood and metal components.
  • Transported materials from one site location to another using trucks or trailers.
  • Utilized power tools such as saws, drills and sanders when necessary on projects.
  • Cleaned job sites daily removing debris, dirt and hazardous materials safely.
  • Coordinated with other workers onsite to ensure efficient completion of tasks.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Performed demanding physical work over extended periods and modeled positive attitude.

Delivery Driver

DoorDash
Naples, FL
01.2021 - Current
  • Food Delivery
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.

Department Manager

McDonald's
Naples, FL
08.2019 - 05.2023
  • Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit
  • But some managers also lead Departments
  • These managers' responsibilities include managing assigned Systems, like Training, Food Safety, Inventory Management, Setting goals
  • They delegate tasks to their teams, follow up, and report results to their team and other managers
  • The Kitchen Department Manager's responsibilities
  • Make sure the restaurant delivers great quality food to customers, and fast, Food is always safe, and food cost is controlled
  • The kitchen staff is trained in production procedures, including new items that are added to the menu
  • Make sure that the inventory is controlled at all times by doing weekly and end-of-the-month Inventory
  • Doing the delivery truck order and making sure we got everything that we need for the store
  • Unloading and stocking the delivery truck.
  • Handled shift overstock, restocking and inventory control.
  • Followed safety protocols and company processes and procedures.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Lead and manage a team of 10 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.

Costumer Service

Walmart
Naples, FL
03.2021 - 06.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Taxi Driver

Joluz
Naples, FL
09.2020 - 03.2021
  • Taxi Driver and Food Delivery
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Achieved consistently high customer scores due to exceptional service.
  • Appeared at designated appointments according to schedule.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Responded to specific locations at designated times to handle customer reservations.
  • Determined pickup assignments and shift schedule by checking in with dispatch service.
  • Maintained contact with dispatch office to receive instructions and updates on routes, traffic conditions, and special requests.
  • Provided door-to-door service for passengers in a safe and courteous manner.
  • Monitored traffic conditions to determine most efficient route.
  • Followed all applicable laws, safety regulations, and defensive driving practices while operating vehicles.
  • Ensured vehicle was clean and in proper working order before each shift.
  • Inspected tires, lights, brakes, gas level, oil level. prior to each trip.
  • Reported any mechanical problems or needed repairs to supervisor immediately.
  • Assisted disabled passengers entering or exiting vehicles as necessary.
  • Received belongings from passengers and safely and securely stowed items and luggage.
  • Offered riders information about local attractions and restaurants.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Conferred with dispatch to meet schedule targets and incorporate changes.
  • Greeted customers and provided assistance with luggage.

Education

High School Diploma -

Golden Gate High School
Naples, FL
05.2021

Skills

  • Driving
  • English
  • Delivery Driver Experience
  • Commercial Driving
  • Commercial Vehicle Experience
  • Customer service
  • Bilingual
  • Route Driving
  • Spanish
  • Truck Loading
  • Construction
  • Loss Prevention
  • Recruiting and Hiring
  • Safety and Security
  • Training and Mentoring
  • Problem-Solving
  • Customer Service
  • Department Leadership
  • Departmental Activities
  • Safe Driving
  • Teamwork and Collaboration
  • Payment Collection
  • Heavy Lifting

Interests

Work Permit: Autorizado a trabajar en EE. UU. para cualquier empresa

Certification

NATIONAL REGISTRY OF FOOD SAFETY PROFESSIONALS, 09/2021, Present, Food Safety Manager Under the Conference for Food Protection Standards.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Construction Worker

Yunnes Gutter
06.2023 - Current

Costumer Service

Walmart
03.2021 - 06.2021

Delivery Driver

DoorDash
01.2021 - Current

Taxi Driver

Joluz
09.2020 - 03.2021

Department Manager

McDonald's
08.2019 - 05.2023

High School Diploma -

Golden Gate High School

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Brayan Guerra Torres