Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in the IT security network position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Feild Service Technician
Brayan Gutierrez
11.2020 - Current
Managed on-site and off-site installation, repair, maintenance, and test tasks.
Followed safety procedures to avoid injuries in field.
Operated hand tools and power equipment according to company safety procedures.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Installed new equipment and explained operation and routine maintenance protocols to customers.
IT Help Desk Technician
Brayan Gutierrez
02.2017 - 12.2020
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Configured hardware, devices, and software to set up work stations for employees.