Brayan Hernandez
Alexandria,VA
Summary
Versatile and dynamic, with a proven track record , I excel in customer relations and team management. Leveraging exceptional communication and organizational skills, I've successfully enhanced operational efficiency and customer satisfaction. Expert in computer skills, I thrive in fast-paced environments, consistently delivering results and fostering teamwork.
Overview
5
5
years of professional experience
Work History
Barber
barber effect
Fair Oaks, VA
03.2023 - 11.2024
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Met with customers to discuss style options, preferences, and special requirements.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Gave clients complimentary face, neck and scalp massages to promote relaxation.
- Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
- Maximized profits and sustained operations through implementation of new sales strategies and marketing promotions.
- Managed cash register transactions accurately.
- Demonstrated knowledge of products available for sale in the store.
- Attended continuing education classes related to barbering techniques.
Manager
Advance Auto Parts
Alexandria, VA
01.2021 - 03.2023
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Implemented quality control measures to uphold company standards.
- Directed recruitment, hiring, and training of new staff members.
Professional Mover
Coleman Worldwide Moving
Petersburg, VA
05.2020 - 01.2021
- Unloaded furniture from trucks at destination sites ensuring that each item was in the correct room according to customer instructions.
- Managed proper transportation of dangerous goods with no incidents.
- Used scanners to track parcel information, condition or receipt.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Planned safe and practical routes based on traffic patterns, weather conditions and company policies.
- Coordinated with team members to ensure smooth and efficient moving operations.
- Loaded and unloaded furniture, boxes, appliances, and other items onto trucks for transport to desired locations.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Maintained safe driving habits to protect property and general public on roadways.
- Followed customer instructions about placement of items and special considerations for handling.
Education
High School Diploma -
Arlington Regional
Riverside, CA05-2018
Skills
- Attention to detail
- Calm under pressure
- Customer service
- Computer skills
- Active listening
- Team management
- Time management
- Organizational skills
- Public speaking
- Customer relations
- Excellent communication
- Teamwork and collaboration
Languages
Spanish
Professional
English
Professional
Timeline
Barber
barber effect
03.2023 - 11.2024
Manager
Advance Auto Parts
01.2021 - 03.2023
Professional Mover
Coleman Worldwide Moving
05.2020 - 01.2021
High School Diploma -
Arlington Regional