Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brayan Ibarra

tampa,FL

Summary

Dynamic Air Conditioning Technician with extensive experience in system maintenance and installation at my own business. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in HVAC systems, ductwork design, and energy efficiency, consistently delivering exceptional service and fostering loyalty. Committed to maintaining high standards in all aspects of work.

Dedicated and reliable professional with aptitude for technical problem-solving and positive, can-do attitude. Possesses foundational knowledge in HVAC systems and adept in utilizing tools and techniques for installation and maintenance. Committed to ensuring optimal performance and customer satisfaction through high-quality service.

Developed skills in fast-paced technical environment, focusing on diagnostic, maintenance, and repair capabilities. Possesses strong problem-solving skills and ability to adapt to new challenges efficiently. Seeking to transition into new field, leveraging robust foundation in technical service and customer interaction.

Professional technician with solid experience in HVAC systems and outstanding troubleshooting skills. Recognized for strong focus on team collaboration and ability to adapt to changing needs while maintaining high standards. Expertise in installation, maintenance, and repair of air conditioning units, with commitment to achieving optimal results. Dependable problem-solver known for reliability and technical proficiency.

Experienced with diagnosing and repairing HVAC systems. Utilizes technical skills to ensure efficient and effective solutions. Track record of maintaining system performance and preventing breakdowns through regular maintenance.

Overview

4
4
years of professional experience

Work History

Air Conditioning Technician

Own Business
01.2022 - Current
  • Replaced dirty filters throughout system of air handlers routine maintenance schedule.
  • Tested capacitors, transistors, and transformers for proper continuity and resistance.
  • Performed preventative maintenance tasks on HVAC systems, identifying potential issues before they escalated into more significant problems.
  • Collaborated with team members to complete large-scale installations, maximizing productivity and efficiency.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Air Conditioning Installer

Own Business
01.2022 - Current
  • Cleaned sheet metal ducts, evaporator coils, drip pans, axial, and centrifugal fans and capacitor-start and resistance-start motors.
  • Diagnosed faults in electrical and mechanical components to return units to full operating capacity within 24 hours of maintenance request.
  • Communicated with supervisors to gather system malfunctions symptoms and locations for diagnosis and correction.
  • Repaired malfunctioning gas-fired system components to restore functionality within 24 hours during season's hottest period.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

University of Computer Sciences (UCI)
06-2018

Skills

  • Filter replacement
  • Cooling towers
  • Equipment sizing
  • Equipment installation
  • System maintenance
  • Load calculations
  • Indoor air quality
  • Heating systems
  • Refrigeration systems
  • Ductwork design
  • Electrical wiring
  • Ventilation systems
  • Gas furnaces
  • Energy efficiency
  • Air handlers
  • Cooling systems maintenance
  • Package and split systems
  • Duct sizing and design
  • HVAC and refrigeration systems
  • Soldering

Languages

English
Limited Working
Spanish
Native or Bilingual

Timeline

Air Conditioning Technician

Own Business
01.2022 - Current

Air Conditioning Installer

Own Business
01.2022 - Current

High School Diploma -

University of Computer Sciences (UCI)

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