Brayan Mayancela
Shirley,NY
Summary
Reliable Delivery Driver with a proven track record of ensuring prompt and safe delivery of goods, while prioritizing excellent customer service. Highly skilled in route planning, time management, and problem-solving. Known for making significant contributions to improving efficiency and satisfaction rates for businesses served.
Overview
2
2
years of professional experience
Work History
Door Dash
Independent Contractor - Self Employed
Brooklyn, Queens, Long Island Area, NY
03.2022 - 07.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Delivered products to customer locations on time.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Sales Associate
AutoZone
Riverhead, NY
08.2022 - 11.2022
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Exchanged merchandise for customers and accepted returns.
Education
Some College (No Degree) - Software Engineering
Suffolk County Community College
Riverhead, NYSkills
- Vehicle Maintenance
- GPS Navigation
- Dependable and reliable
- Valid Driver's License
- Excellent sense of direction
- Delivery Scheduling
- Loading and unloading
- Punctual and Reliable
- Responsible driver
- Safe Driving
- Clean Driving Record
- FLUENT IN [Spanish]
- Heavy Lifting
- Friendly
- Positive Attitude
- Attention to Detail
- Verbal Communication
- Flexible and Adaptable
- Problem-Solving
- Organizational Skills
- Team Management
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate
AutoZone
08.2022 - 11.2022
Door Dash
Independent Contractor - Self Employed
03.2022 - 07.2024
Some College (No Degree) - Software Engineering
Suffolk County Community College
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