Hi, I’m
Brayan Pinto
General Manager
Camden,NJ
Summary
Highly proactive manager with 5 years of experience in team leadership in Customer Service industry. Background includes sales, management and customer service in fast-paced settings.
Overview
6
years of professional experience
3
years of post-secondary education
Work History
Tous Les JoursCherry Hill, NJ
Bakery Manager
10.2022 - Current
Job overview
- Maintained and controlled inventory of baked goods.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Established performance goals and empowered bakers to exceed targets.
- Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
- Monitored inventory levels and identified opportunities for cost savings.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
Pho TodaySouth Plainfield, NJ
Restaurant General Manager
09.2017 - 11.2022
Job overview
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Set clear expectations and created positive working environment for employees.
- Built and leveraged community relationships to drive business and maximize catering programs.
Kay Jewelers OutletCherry Hill, NJ
Jewelry Sales Associate
11.2016 - 10.2017
Job overview
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Utilized bilingual skills to help other sales associates close sales with Spanish-speaking customers whenever needed.
- Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
- Mentored new sales associates on store return policies and customer service techniques.
Education
Rutgers, The State University of New JerseyNew Brunswick, NJ
No Degree from Botany
Pennsauken High SchoolPennsauken, NJ
High School Diploma
09.2012 - 09.2015
Skills
Analytical and Critical Thinking
Commercial production
Marketing strategy
Bilingual (Spanish)
Timeline
Bakery Manager
Tous Les Jours
10.2022 - Current
Restaurant General Manager
Pho Today
09.2017 - 11.2022
Jewelry Sales Associate
Kay Jewelers Outlet
11.2016 - 10.2017
Pennsauken High School
High School Diploma
09.2012 - 09.2015
Rutgers, The State University of New Jersey
No Degree from Botany