Brayan Rodriguez Brito
Summary
Experienced and dedicated professional with a strong background in delivering exceptional customer service to a diverse range of clients. Proven ability to promptly assess customer needs and provide effective solutions. Skilled in resolving customer issues, managing client relations, and possessing in-depth product knowledge. Committed to streamlining processes to enhance customer service efficiency and satisfaction.
As a compassionate Veterinary Assistant, I bring expertise in animal handling, care, and a surgical setting. Demonstrated proficiency in assessing patient needs and delivering high-quality care. Adept at meticulous record-keeping and maintaining patient charts. Possesses excellent communication and problem-solving skills. A results-driven individual with a commitment to excellence in both customer service and veterinary assistance roles.
Overview
7
7
years of professional experience
Work History
Wireless Sales Consultant
Sprint
06.2017 - 12.2019
- Increased customer satisfaction by providing knowledgeable and efficient service on wireless products and services.
- Boosted sales revenue by consistently meeting and exceeding sales targets for smartphones, accessories, and service plans.
- Developed a deep understanding of the latest wireless technology trends to stay ahead in the competitive market.
- Delivered informative product demonstrations and presentations to customers, resulting in increased product interest and sales conversions.
- Implemented successful upselling techniques to promote higher-value products and maximize overall transaction value.
- Streamlined checkout processes by quickly processing transactions while maintaining accuracy in cash handling activities.
Customer Representative
Booking.com
02.2020 - 06.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Streamlined communication channels for improved customer service response times and overall efficiency.
- Enhanced guest satisfaction by promptly addressing inquiries and providing exceptional service.
- Resolved guest complaints using active listening skills and empathy to ensure their satisfaction.
Certified Dog Trainer
Petco
09.2020 - 11.2021
- Enhanced dogs'' obedience levels by implementing customized training programs tailored to their specific needs.
- Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
- Conducted informative workshops for pet owners, promoting responsible dog ownership and effective communication methods.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
- Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
Spay Neuter/Adoptions Specialist
Pawmetto Lifeline
02.2022 - 09.2022
- Enhanced adoptive family satisfaction by providing comprehensive guidance and support throughout the adoption process.
- Provided ongoing support to adoptive families by offering counseling and guidance during the adjustment period.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Vet Technician Assistant
Dutch Fork Animal Hospital
09.2022 - 12.2022
- Collected history from owners regarding their pets in cornerstone in order to inform the veterinarian on current pet history
- Prepared prescriptions and vaccinations for patients as directed by the veterinarian
- Provided care and medication to hospitalized patients
- Took X-rays for patients
- Restrained the patient and aided the veterinarian during the exam process
- Collected blood samples for annual blood work or as needed per case.
Customer Service Representative
Teleperformance
12.2022 - 03.2023
- Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
- Conducted comprehensive research on complex tax regulations, staying up-to-date on the latest changes and updates.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Veterinary Surgical Technician
Humane Society
08.2023 - Current
- Improved patient outcomes by assisting in various surgical procedures and providing pre-and post-operative care.
- Enhanced surgical efficiency by maintaining a clean and organized operating room, ensuring all necessary equipment was readily available.
- Reduced patient recovery time with careful monitoring of vital signs and administering medications as per veterinarian''s instructions.
- Ensured accurate recordkeeping for each surgery by diligently documenting procedure details, medication administration, and patient progress.
- Contributed to successful surgeries through expert handling of anesthesia delivery systems and monitoring patients during procedures.
- Maintained compliance with safety protocols by sterilizing instruments, disposing of biohazardous waste properly, and adhering to facility guidelines.
- Assisted in emergency situations by staying calm under pressure and providing immediate support to the veterinary surgeon.
- Prepared surgical instruments and equipment with meticulous attention to detail, ensuring all tools were in proper working condition before use.
Education
Pleasant Grove High School
Skills
- Medical Record Keeping
- Compassionate Care
- Anesthesia Monitoring
- Vital Signs Monitoring
- Data Entry
- Data Collection
- Spanish Translation
- Customer Support
- Strong Interpersonal Skills
- Attention to Detail
- Sales Promotion
- Document Translation
Languages
Spanish
Timeline
Veterinary Surgical Technician
Humane Society
08.2023 - Current
Customer Service Representative
Teleperformance
12.2022 - 03.2023
Vet Technician Assistant
Dutch Fork Animal Hospital
09.2022 - 12.2022
Spay Neuter/Adoptions Specialist
Pawmetto Lifeline
02.2022 - 09.2022
Certified Dog Trainer
Petco
09.2020 - 11.2021
Customer Representative
Booking.com
02.2020 - 06.2020
Wireless Sales Consultant
Sprint
06.2017 - 12.2019
Pleasant Grove High School
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