Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

BRAYANNE TALLEY

Atlanta,GA

Summary

Dedicated professional of more than 10 years with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Project Manager (White Glove)

AT&T
03.2023 - Current
  • Coordinate with cross-functional teams to resolve project issues and mitigate risks.
  • Monitor project performance to identify areas of improvement and make adjustments.
  • Plan, design, and schedule phases for large network projects across various government agencies.
  • Provided detailed project status updates to stakeholders and executive management.

PROJECT MANAGER

TELARUS
06.2021 - 01.2023
  • Successfully managed the implementation of multi-site, multi-product projects providing clear and timely communication
  • Assisted carrier partners in the design and provisioning of large and complex sales orders(ranging in contract value from $50,000 - $2 million)
  • Defined project scope along with roles and responsibilities within the project ensuring timely completion
  • Escalated project concerns within appropriate channels ensuring satisfactory resolution
  • Managed multiple stakeholders, aligning common goals,and communicating project milestones.

ASSOCIATE PROJECT MANAGER

VONAGE BUSINESS
10.2018 - 05.2021
  • Consistently managed internal system implementations, software engineering and product development projects
  • Facilitated meetings for key milestones such as project kick offs, client configuration captures, cutovers, and technical deep dives
  • Hosted weekly status calls with customers/stakeholders to ensure successful and timely completion of customer requests/tasks

Project Coordinator

VONAGE BUSINESS
05.2016 - 09.2018
  • Collaborated across multiple departments to facilitate end user and administrative software training
  • Worked within CRM daily to document cases working alongside multiple departments to provide internal education and assistance
  • Recognized by Vonage Business WOF (Wall of Fame) multiple times as well as Circle of Excellence recipient for going above and beyond leadership expectations to satisfy customers' needs.

Customer Care Specialist

VONAGE BUSINESS
04.2014 - 04.2016
  • De-escalated situations with customers while enhancing their view of value in the product on a daily basis
  • Assisted in training new hires by utilizing in-depth knowledge of the VoIP phone and PBX system
  • Researched and analyzes data to address operational challenges and customer service issues.

Education

High School Diploma -

Frederick Douglass High School
Atlanta, Ga

Skills

  • Salesforce
  • Smartsheet
  • Problem solving
  • Software Proficiency
  • Jira
  • Microsoft Dynamics 365
  • Agile Framework
  • MS Office
  • Google Drive
  • Genysis
  • IVR
  • Contact Center

Websites

Certification

  • Certified in Associate Project Management (CAPM)
  • Sales Certified by Vonage Business and 8X8
  • Smartsheet Certified
  • Public Trust Clearance

Timeline

Project Manager (White Glove)

AT&T
03.2023 - Current

PROJECT MANAGER

TELARUS
06.2021 - 01.2023

ASSOCIATE PROJECT MANAGER

VONAGE BUSINESS
10.2018 - 05.2021

Project Coordinator

VONAGE BUSINESS
05.2016 - 09.2018

Customer Care Specialist

VONAGE BUSINESS
04.2014 - 04.2016

High School Diploma -

Frederick Douglass High School

Similar Profiles

CREATE PROFILE
BRAYANNE TALLEY