Summary
Overview
Work History
Skills
References
Timeline
Generic

Brayant Rodriguez

Houston,TX

Summary

Service Manager with extensive experience at Puragain Water, recognized for enhancing customer service and streamlining processes. Expertise in employee training and inventory management leads to improved customer experiences and team performance. Bilingual in English and Spanish, facilitating effective communication and issue resolution to ensure operational excellence.

Overview

12
12
years of professional experience

Work History

Service Manager

Puragain Water
Houston, Texas
08.2024 - Current
  • Trained new employees on the use of customer relationship management software systems.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Resolved customer complaints in a timely manner.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Managed inventory levels of parts necessary for servicing customers' needs.

Installation Technician

Puragain Water
Houston, Texas
02.2024 - 08.2024
  • Configured and tested installed systems, ensuring functionality meets customer and manufacturer specifications.
  • Conducted pre-installation site visits to measure, evaluate, and plan installations, reducing project delays.
  • Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
  • Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.

General Manager

Arctic Green Lawn & Landscape LLC
Houston, Texas
11.2022 - 02.2024
  • Coordinated job activities among staff and work requesters to streamline workflow.
  • Planned daily tasks while monitoring performance metrics for ongoing enhancement.
  • Executed inspections of plants and grasses, adjusting maintenance schedules as required.
  • Contributed to establishment and refinement of operational procedures to boost efficiency.
  • Engaged in strategic planning to attract, select, retain, and develop landscape staff.
  • Approved timecards to ensure accuracy and validity of all charges.
  • Inspected equipment to verify adherence to maintenance and servicing protocols.

Construction Superintendent

Maldonado Nursery Landscape And Irrigation
Houston, TX
09.2022 - 11.2022
  • Provided guidance and direction to workers regarding proper installation techniques for various types of construction materials.
  • Directed the activities of subcontractors, vendors, and other personnel as required to meet project goals.
  • Organized meetings among team members involved in different aspects of the project in order to coordinate efforts towards successful completion.
  • Inspected job sites daily for conformance with building codes, ordinances, and other regulations.
  • Maintained records of all changes made during construction process including cost estimates and labor hours worked.
  • Evaluated bids from subcontractors for accuracy and appropriateness prior to contract award.

Construction Coordinator/Project Manager

AJ's Landscaping and Design
Houston, Texas
05.2022 - 09.2022
  • Scheduled and managed subcontractor projects to ensure timely completion.
  • Oversaw employee project timelines to optimize resource allocation.
  • Monitored project budgets to maintain financial compliance.
  • Generated leads to enhance sales opportunities.
  • Managed construction and landscaping projects, ensuring adherence to quality standards.

General Manager

Arctic Green Landscaping
Houston, TX
01.2016 - 05.2022
  • Coordinated job activities among staff, work requesters, and other crews to enhance workflow.
  • Planned daily tasks and monitored performance metrics for continuous improvement.
  • Executed inspections of plants and grasses, adjusting care schedules as necessary.
  • Contributed to establishment and modification of operational procedures for efficiency.
  • Engaged in planning, attracting, selecting, retaining, and developing landscape and grounds staff.
  • Approved timecards to ensure accuracy and validity of charges.
  • Inspected equipment to confirm proper maintenance and servicing protocols.

Maintenance Associate

Artic Green Landscaping
03.2013 - 12.2015
  • Promptly reporting any equipment malfunctions, breaks, or misuse of safety guidelines.
  • Loading and unloading of equipment, equipment trailering, and transportation of crews.
  • Various landscaping duties, including mowing, trimming, edging, and weeding.
  • Using tree removal equipment such as chainsaws, stump grinders, and woodchippers.
  • Assist the foreman with the crew; start time, monitoring breaks, and work completion.
  • Assist with the safety, supervision, and training, of the assigned crew.

Skills

  • Communication skills
  • Bilingual proficiency in Spanish
  • Lawn equipment maintenance
  • Creative design
  • Problem solving
  • Inventory management
  • Customer service and support
  • Employee training and development
  • Process improvement strategies
  • Relationship management
  • Team coordination
  • Time management
  • Sales support and assistance
  • Staff supervision and leadership
  • After-sales support

References

References available upon request.

Timeline

Service Manager

Puragain Water
08.2024 - Current

Installation Technician

Puragain Water
02.2024 - 08.2024

General Manager

Arctic Green Lawn & Landscape LLC
11.2022 - 02.2024

Construction Superintendent

Maldonado Nursery Landscape And Irrigation
09.2022 - 11.2022

Construction Coordinator/Project Manager

AJ's Landscaping and Design
05.2022 - 09.2022

General Manager

Arctic Green Landscaping
01.2016 - 05.2022

Maintenance Associate

Artic Green Landscaping
03.2013 - 12.2015

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Brayant Rodriguez