Brayden Blauw
Kalamazoo,MI
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and experience in customer/client care. 15 years driving experience of personal vehicles, airport shuttles, commercial box trucks, and maintains CDL-B license from driving a church bus.
Overview
7
7
years of professional experience
Work History
Operations Manager
College Hunks Hauling Junk & Moving
05.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Youth Pastor
Reach Church
01.2021 - 05.2024
- Increased youth group attendance by creating dynamic worship services tailored to engage a younger audience.
- Taught and counseled youth ages 11 to 18.
- Organized successful retreats that provided opportunities for spiritual reflection, personal growth, and fellowship among peers.
- Mentored young adults through one-on-one counseling sessions, fostering personal development and spiritual growth.
- Planned weekly groups as well as special events and overnight retreats.
- Revitalized youth ministry by developing engaging programs and activities focused on spiritual growth.
- Set goals for youth in church and communicated with parents regarding progress.
- Utilized various teaching techniques to effectively communicate biblical truths to young people in an engaging and relevant manner.
- Collaborated with church leadership to develop strategies for growing the congregation's youth ministry program.
- Implemented creative solutions for generating excitement about youth ministry events using multimedia presentations, games, and live music performances.
- Created an inclusive atmosphere that welcomed individuals from diverse backgrounds, fostering a sense of unity and belonging within the youth group.
- Developed strong connections within the local community by partnering with schools, organizations, and other churches on various initiatives.
- Recruited volunteers from the congregation to assist in various aspects of the youth ministry program such as event planning or leading small groups during Bible studies or retreats.
- Supported young adults during times of transition by offering guidance, resources, and encouragement for pursuing their faith journey outside the context of formal youth ministry programming.
- Empowered young people to take ownership of their faith journey through small group discussions and Bible study sessions.
- Managed budgets responsibly while prioritizing spending on essential materials needed for effective programming in line with church goals.
- Maintained accurate records of attendance, event details, financial information, and contact information for all youth ministry participants.
- Scheduled and managed teams of youth volunteers.
Car Salesman
Nelson Nissan
05.2020 - 02.2021
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
- Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Efficiently completed paperwork related to sales transactions, adhering to company guidelines while minimizing errors or delays.
- Enhanced buyer confidence through honest communication regarding vehicle history reports, maintenance records, or warranty information.
- Improved overall dealership reputation through professional interactions and commitment to ongoing education about industry advancements.
- Answered telephone and email inquiries from potential customers.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Prepared purchased vehicles and completed final delivery checks.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Valet and Shuttle Driver
FIne Airport Parking
10.2018 - 04.2020
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
Senior Captain
College Hunks Hauling Junk And Moving
11.2017 - 09.2018
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Supported the professional growth of junior employees through mentorship, guidance, and opportunities for increased responsibility.
- Achieved exceptional customer satisfaction ratings through meticulous attention to customer needs and accommodations.
- Daily carried thousands of pounds worth of boxes and furniture.
- Interactive with customers, being sure to meet their every moving need and handling their belongings with care.
- Handled payment for each job.
- Led crews on high scale jobs.
- Had lowest damage rate of all captains.
- Earned four raises within a year.
- Was presented with employee of the month twice in my first year.
Education
Certificate of Completion - Youth Ministry
Rhema Bible Training College
Broken Arrow, OK05.2013
High School Diploma -
Loy Norrix High School
05.2011
Skills
- Preaching
- Youth Counseling
- Budget Management
- Customer Service
- Community Service
- Team Leading
- Running Services
- Driving
- Professional Moving
- Public Speaking
- Employee relations and conflict resolution
- Staff Management
- Interpersonal Communication
Timeline
Operations Manager
College Hunks Hauling Junk & Moving
05.2024 - Current
Youth Pastor
Reach Church
01.2021 - 05.2024
Car Salesman
Nelson Nissan
05.2020 - 02.2021
Valet and Shuttle Driver
FIne Airport Parking
10.2018 - 04.2020
Senior Captain
College Hunks Hauling Junk And Moving
11.2017 - 09.2018
Certificate of Completion - Youth Ministry
Rhema Bible Training College
High School Diploma -
Loy Norrix High School
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