Salesforce
Years of leadership experience
Strategic, results-driven leader with extensive experience in business development, sales optimization, customer relations and team leadership. Proven track record of developing, improving and implementing ecient operational strategies to increase protability and customer satisfaction. Exceptional problem-solving and communication skills, with the keen ability to motivate and lead teams to achieve success. Highly organized, proactive, resiliant, with the skillset to adapt to any situation and always nd a way to get the job done.
Years of leadership experience
• Generated the stores highest revenue month since opening doing over $115,00 in sales.
• Rehabilitated membership autopay growth consistently each month by over 10%.
• Identied areas of improvement within existing systems and developed action plans for implementation.
• Developed and implemented ecient organizational strategies to improve the overall performance of regional
operations.
• Transformed organizational culture and strengthened sales processes creating an immediate 10% growth across all 11 locations.
• Directed daily customer service operations in order to provide exceptional service levels within the region.
• Utilized excellent communication skills to build relationships with key stakeholders, clients, and vendors.
• Managed a team of 50+ employees, providing training and mentorship, creating over 25 promotions
• Facilitated regular meetings with regional teams to review operational goals, KPIs, and progress updates increasing KPI growth by over 25%.
• Collaborated with ownership on feedback, development of teams and plans for our consistent protability
• Accomplished company's highest single transaction and 5-star reviews by fostering long-term relationships with customers via efective communication, rapid response, and industry-top account management practices.
• Set 4 company records while producing over $2.5 million in sales through implementing efective growth strategies
that transformed store performance.
• Streamlined growth to 15 stores in 4 states by working with owners to apply strategic growth procedures.
• Revitalized customer experience by enhancing service quality that minimized member cancellations by over 50%.
• Directed recruitment eforts, hiring qualied personnel while maintaining company culture.
• Oversaw employee schedules to maintain adequate stang slashing labor costs by 20%.
• Improved store eciency by creating rst lead generation process identifying buyer persona resulting in highest revenue month at over $80,000.
• Generated monthly reports outlining regional sales gures, inventory levels, and expenses for ownership review.
• Accelerated customer goal completion up to 20% by formulating new comprehensive health programs.
• Created 2,000 new members by implementing better marketing and sales strategies along with listening to customer feedback.
• Conducted regular audits of store locations in order to maintain high standards of cleanliness and safety protocols.
• Arranged and conducted sports-related activities, such as training camps, skill-improvement courses, clinics, and
pre-season try-outs.
• Established a culture of respect, discipline, and accountability within the team.
Elevating Customer Experiences: I have consistently evaluated customer preferences, ensuring each interaction is a 5-star experience. By creating a personalized customer care plan and aligning services with client needs, I transformed a struggling store into a consistent top performer, setting 4 company sales records.
Driving Business Growth: My commitment to success has led to multiple promotions, including three within my last company, where I generated over $250,000 in monthly sales. I also proudly received the best annual revenue and worked side by side with our owners who received the franchisee of the year award for three consecutive years.
Cultivating High-Performing Teams: I take pride in promoting and nurturing talent within my teams. During my tenure, I successfully elevated and promoted 25 employees within multiple companies. Moreover, I orchestrated recruitment and training operations for over 50 team members across 5 locations, fostering a culture of growth and excellence.
Salesforce
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