Brayden Ford
Decatur,TX
Summary
Driven sales professional with extensive experience at Shoppa’s Material Handling, specializing in relationship building and customer support. Skilled in negotiating contracts and enhancing customer satisfaction. Utilizes interpersonal skills and CRM tools to drive growth and cultivate long-term partnerships. Committed to delivering exceptional service, and meeting sales objectives.
Overview
5
5
years of professional experience
Work History
Territory Manager
Shoppa's Material Handling
Fort Worth, TX
07.2022 - Current
- Created sales opportunities through cold-calling, e-mails and other activities.
- Negotiated terms of contracts with customers including pricing and payment schedules.
- Prepared and delivered appropriate presentations on products and services.
- Managed customer relationships by providing exceptional service, responding to inquiries, resolving complaints and ensuring customer satisfaction.
- Listened to customer needs to identify and recommend best products and services.
- Maintained direct personal contact with current accounts, and fostered relations with new ones.
- Developed relationships with key decision makers at target accounts.
- Provided training to customers on product usage and implementation.
- Used communication skills to engage customers in conversation, and effectively determine needs and requirements.
- Resolved customer disputes promptly and professionally.
Business Development Representative
Shoppa's Material Handling
Fort Worth, TX
08.2021 - 07.2022
- Managed CRM database, updating information on potential customers.
- Set up potential client contacts, cultivated relationships, and followed through on service needs.
- Conducted research on prospective customers to identify potential pain points.
- Responded promptly to inquiries from prospects regarding products and services offered by the company.
- Completed outreach activities, such as cold calling, emailing, and site visits.
- Developed and maintained relationships with potential customers to understand their business needs.
- Addressed customer questions and concerns regarding products and services.
Partner/Licensed Irrigator
H-Squared Lawn Maintenance
Bridgeport, TX
06.2020 - 08.2021
- Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
- Oversaw product purchasing, equipment management, and scheduling.
- Worked closely with commercial developers while upholding city/state regulations, laws, and guidelines.
- Proactively built relationships with new clients while maintaining a high regard for former clients, in order to increase business development and customer satisfaction.
- Effectively communicated duties, working conditions, and expectations to all established and potential employees.
Education
BBA - Bachelor of Business Administration
TARLETON STATE UNIVERSITY
Stephenville, TX08.2020
Skills
- Relationship building
- Conflict resolution
- Verbal and written communication
- Customer relationship management
- Problem solving
- Team collaboration
Volunteer Experience
- Grace Fellowship Church
- Kingdom Hoops
- Paradise Youth Recreation Association
Timeline
Territory Manager
Shoppa's Material Handling
07.2022 - Current
Business Development Representative
Shoppa's Material Handling
08.2021 - 07.2022
Partner/Licensed Irrigator
H-Squared Lawn Maintenance
06.2020 - 08.2021
BBA - Bachelor of Business Administration
TARLETON STATE UNIVERSITY
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