Brayden Futrell
Stillwater,OK
Summary
Detail-oriented professional with strong customer service skills. Proven ability to manage high-volume tasks while maintaining effective communication and teamwork. Committed to providing exceptional service and enhancing customer experiences.
Overview
4
4
years of professional experience
Work History
HBA Associate
Walmart
Stillwater, OK
11.2024 - Current
- Conducted inventory checks to ensure accuracy of shelf stock.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Collaborated with other departments to ensure successful product launches.
- Cleaned shelves, counters and tables to maintain organized store.
- Ticketed, arranged and displayed merchandise to promote sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Collaborated with team members to streamline communication and workflow processes.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
Support Worker
Mexico Joes
Stillwater, Oklahoma
08.2024 - 11.2024
- Cleaned and reset tables promptly for incoming guests.
- Assisted servers by delivering food and beverages efficiently.
- Maintained cleanliness of dining area throughout the shift.
- Organized and stocked supplies in service stations regularly.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Supported team during busy shifts by managing high-volume tasks.
- Communicated effectively with team members to enhance service flow.
- Bussed and reset tables in an orderly fashion.
- Maintained a friendly attitude towards customers at all times.
- Wiped down and cleaned chairs, booths, and highchairs.
- Took initiative to help others whenever necessary.
- Maintained cleanliness of restaurant dining area throughout shift.
- Ensured that each table was properly set before seating guests.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Provided quick and efficient clearing of tables between courses.
- Provided assistance to other bussers or waitstaff when needed.
Sandwich Artist
SUBWAY®Restaurants
Tishomingo, Oklahoma
03.2022 - 08.2024
- Prepared fresh sandwiches according to customer specifications and company standards.
- Maintained cleanliness and organization of workstations throughout shifts.
- Assisted customers by providing menu recommendations and addressing inquiries.
- Operated kitchen equipment safely, ensuring compliance with health regulations.
- Managed inventory by restocking supplies and tracking product freshness.
- Collaborated with team members to ensure efficient service during peak hours.
- Handled cash transactions accurately and managed the register efficiently.
- Implemented food safety practices to uphold quality standards in food preparation.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Maintained cleanliness of work area throughout shift.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Assisted team members during peak hours when necessary.
- Greeted customers and provided product knowledge.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Checked expiration dates on products to ensure thefreshness of items served to customers.
Waitress
Gonzalez Mexican Restaurant
Tishomingo, Oklahoma
04.2021 - 08.2021
- Provided excellent customer service in a fast-paced restaurant environment.
- Took and processed customer orders accurately and efficiently.
- Served food and beverages while ensuring presentation standards were met.
- Maintained cleanliness of dining area, including tables and utensils.
- Assisted with menu recommendations based on customer preferences.
- Collaborated with kitchen staff to coordinate timely meal delivery.
- Resolved customer complaints promptly to ensure satisfaction during dining experience.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted other wait staff members in times of heavy customer traffic.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
Bachelor of Science - Psychology
Oklahoma State University
Stillwater, OK05-2028
Skills
- Customer service
- Team collaboration
- Time management
- Effective communication
- Conflict resolution
- Data analysis
- Strategy development
- Adaptability and flexibility
- Client relationship management
- Cross-functional teamwork
- Decision-making
- Creative problem solving
- Customer relationship management (CRM)
- POS system operation
- Customer service orientation
- Loss prevention
- Task prioritization
- Service assistance
- Problem-solving abilities
- Collaborative teamwork
- Reliable and punctual
- Attention to detail
- Relationship building
- Complex Problem-solving
- Work Planning and Prioritization
- Sales expertise
- Customer engagement
Accomplishments
- Public speaking grand champion
Timeline
HBA Associate
Walmart
11.2024 - Current
Support Worker
Mexico Joes
08.2024 - 11.2024
Sandwich Artist
SUBWAY®Restaurants
03.2022 - 08.2024
Waitress
Gonzalez Mexican Restaurant
04.2021 - 08.2021
Bachelor of Science - Psychology
Oklahoma State University