Brayden Marchewka
Shippensburg,PA
Summary
Experienced customer service leader with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable, and attentive to customer needs.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Sportsman’s Warehouse
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained new personnel regarding company operations, policies and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Warehouse Associate
Lowes Warehouse
10.2023 - 02.2024
- Received, organized, and shipped products with accuracy and efficiency. - Prioritized safety through strict adherence to safety procedures during all tasks. - Conducted thorough safety inspections of equipment before each use.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently lifted materials weighing as much as 150 pounds.
- Performed inventory control, such as counting, and stocking merchandise.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Managed warehouse operations and verified proper shipment procedures.
Crew Member
AMC Theaters
07.2020 - 08.2022
- Educated crew workers on quality standards throughout construction process.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Quickly and efficiently resolved complaints and escalated issues.
- Distributed necessary tasks and duties during each shift.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Enforced theater policies to maintain enjoyable viewing experience for all customers.
- Assisted with special events marketing to increase visibility and maximize ticket sales.
- Provided exceptional customer service to promote positive movie-going experience.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Secured theater at end of each shift to prevent theft of theater items.
- Performed routine inspections of theater to identify safety hazards.
- Worked with other staff members for smooth theater operations.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
Assistant Instructor
Evolution Self Defense
01.2014 - 01.2017
- Instructed self-defense techniques to students, adapting methods for diverse age groups. - Worked compassionately with victims of abuse, adjusting teaching methods based on individual responses. - Followed a structured curriculum during 45-minute class sessions.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Supported student learning objectives through personalized and small-group assistance.
- Provided support during classes, group lessons, and classroom activities.
Education
Some College (No Degree) - General Studies
Saint Vincent College And Seminary
Latrobe, PAAssociate of Science -
Harrisburg Area Community College
Harrisburg, PA06.2028
High School Diploma -
Commonwealth Charter Academy
Harrisburg, PA05-2022
Skills
- Problem Solving: Proven ability to identify and efficiently solve complex problems
- Adaptability: Demonstrated flexibility in navigating and thriving in changing work environments
- Collaboration: Strong teamwork and communication skills, with history of successful collaboration
- Critical Thinking: Analytical approach to decision-making, ensuring thoughtful and strategic solutions
- Time Management: Efficient organization and prioritization of tasks to meet objectives effectively
- Customer Support
- Safety Regulations
- Customer Complaint Resolution
- Inventory Control
- Refunds and exchanges
- Quality Assurance
Accomplishments
- National Honor Society 2017-2022, Served as President for two years, effectively planning and scheduling leadership board meetings., Organized and actively participated in fundraising initiatives for local outreach programs.
- Congress of Future Medical Leaders Award of Excellence 2021, Recognized for outstanding academic performance, leadership, and dedication to serving humanity through medicine.
Affiliations
- Travel Baseball
- Hiking
- Music festivals
Timeline
Warehouse Associate
Lowes Warehouse
10.2023 - 02.2024
Customer Service Associate
Sportsman’s Warehouse
03.2023 - Current
Crew Member
AMC Theaters
07.2020 - 08.2022
Assistant Instructor
Evolution Self Defense
01.2014 - 01.2017
Some College (No Degree) - General Studies
Saint Vincent College And Seminary
Associate of Science -
Harrisburg Area Community College
High School Diploma -
Commonwealth Charter Academy
Similar Profiles
Margaret RossMargaret Ross
Sales Associate at Sportsman’s WarehouseSales Associate at Sportsman’s Warehouse
Makinley AsatoMakinley Asato
Cashier at Sportsman’s WarehouseCashier at Sportsman’s Warehouse
Bill CurtisBill Curtis
Store Manager at Sportsman’s WarehouseStore Manager at Sportsman’s Warehouse