Brayden McArthur
Information Technology
Orem,Utah
Summary
Experienced PC Technician and friendly Help Desk Technician with 6 years quickly and effectively resolving customers' technical issues. A+ and Project+ certified, and preparing for Network+, Security+, Server+, and Linux+ certifications in the next 6 years quickly and effectively resolving customers' technical issues. A+ and Project+ certified, and preparing for Network+, Security+, Server+, and Linux+ certifications in the next 6 months. Dedicated to optimizing and perfecting existing processes and creating new ones, as needed. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Passionate about technology and learning new concepts, implementing and experimenting work skills at home, and passing on this knowledge to coworkers.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Sr. PC Technician and Help Desk Administrator
Bank Of Utah
Ogden, UT
05.2018 - Current
- Mentored and Trained Junior PC Technicians and Help Desk Specialists
- Led projects for PC Technicians and delegated tasks to quickly and efficiently complete project
- Created, optimized, and maintained IT processes to streamline PC Technicians and Help Desk Specialists
- Assisted Network Engineer with deploying and monitoring Verkada cameras, deploying network equipment, running cables, troubleshooting network issues, and setting up devices on firewall
- Assisted Virtual Desktop Administrators with troubleshooting issues with VMware products, zero clients, and VDI sessions for 350+ virtual machines
- Managed Ivanti Management Console and Ivanti Endpoint Manager to test and deploy latest patches and security updates on 100+ workstations and servers
- Managed employee and visitor access badges across multiple offices using Salto
- Maintained user access and control using Active Directory
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Configured hardware, devices and software to set up work stations for employees.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Trained and supported end-users with software, hardware and network standards and use processes.
IT Specialist
Franklin Discovery Academy
Vineyard, Utah
07.2017 - 05.2018
- Managed Google GSuite and created new student and teacher accounts, and managed student Chromebooks
- Maintained access control and data for over 200+ students and 50+ staff
- Managed Access Points and network configurations for school, and set up schoolwide tests and exams
- Sourced, deployed, and maintained NetSupport to manage student Chromebooks and provide teachers with ability to monitor their students
- Configured hardware, devices and software to set up work stations for employees.
- Repaired laptop and Chromebook components
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT 10.2019 - Current
Skills
Network Infrastructure Monitoring
Support Ticket System Management
Remote System Analysis
Technical Documentation
Staff education and training
Desktop support
Customer service expert
MS Office
TCP/IP
Conflict resolution
Linux Systems
SQL
Certification
CompTIA A+
Hobbies
In my free time I enjoy tinkering with Windows and Linux virtual machines using Proxmox as my hypervisor. Some of the virtual servers I use include Plex, Linux Game Server Manager, TrueNAS (storage, smb, backup) and I run a PiHole Server on my Raspbery Pi to learn about DNS servers and managing network traffic.
Timeline
CompTIA A+
06-2021
CompTIA Project+
05-2021
Bachelor of Science - Computer Science
Western Governors University
10.2019 - Current
Sr. PC Technician and Help Desk Administrator
Bank Of Utah
05.2018 - Current
IT Specialist
Franklin Discovery Academy
07.2017 - 05.2018