Summary
Overview
Work History
Education
Skills
Timeline
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Brayden Sutherland

Greenville,SC

Summary

Knowledgeable patient and customer service representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

I am dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professionalism with collaborative and flexible approaches to reaching mutually-beneficial resolutions is my goal.

As a compassionate caregiver, I feel my strongest skills fall within providing consistent, long-term care for my patients. I enjoy getting to know my patients on a personal level so I can develop individualized treatment strategies. Learning about my patients preferences and needs allows me to better support them while under my care.

Please feel free to contact me by phone or email to discuss my application. I look forward to speaking with you about this opportunity. Thank you for your time and consideration.

Sincerely,
Brayden Sutherland

Overview

8
8
years of professional experience

Work History

Patient Care Coordinator II

Chartspan
Remote, SC
11.2022 - Current
  • Provides monthly care coordination through a collaborative process of planning, facilitation and advocacy for options and services to meet patient’s health needs. Communicates resources and services available to patients through the continuum of care
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.
  • Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from hospital or clinic setting.
  • Provided emotional support and counseling to patients during difficult times.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
  • Scheduled evaluations and procedures for patients.
  • Communicated with patients to ensure quality of care and develop care plans.

Receptionist

Richland Creek Animal Hospital
Greenville, SC
07.2019 - 10.2022
  • Greeted clients and their pets upon arrival at the clinic.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Filed medical records in an organized manner for easy access when needed.
  • Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

Assistant Manager

Palm Beach Tan
Chapin, SC
02.2016 - 09.2019
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize group productivity.

Education

High School Diploma -

West Oak High School
Westminster
05-2012

Bachelor of Science - Biology

Erskine College
Due West, SC

Skills

  • Patient Care Coordination
  • Claims Processing
  • Insurance Verification
  • Office Administration
  • Patient Relations
  • Patient Registration
  • Healthcare Knowledge
  • Medical Terminology
  • Customer Service
  • Scheduling
  • Proficient in Google Suites and Microsoft Office

Timeline

Patient Care Coordinator II

Chartspan
11.2022 - Current

Receptionist

Richland Creek Animal Hospital
07.2019 - 10.2022

Assistant Manager

Palm Beach Tan
02.2016 - 09.2019

High School Diploma -

West Oak High School

Bachelor of Science - Biology

Erskine College

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Brayden Sutherland