Brayden Thornton
Gainesville,GA
Summary
Dynamic and dedicated FOH Team Member at Chik-Fil-A, recognized for enhancing customer satisfaction through exceptional service and effective order taking. Proven ability to maintain cleanliness and support team efficiency during peak hours, demonstrating strong salesmanship and a commitment to excellence. Consistently achieved high guest satisfaction ratings while fostering a welcoming environment.
Overview
5
5
years of professional experience
Work History
FOH Team Member
Chik-Fil-A
Flowery Branch, GA
10.2025 - Current
- Provided exceptional customer service by efficiently addressing inquiries and resolving issues.
- Operated point-of-sale systems, ensuring accurate transactions and smooth order processing.
- Collaborated with team members to maintain cleanliness and organization in dining areas.
- Assisted in training new staff on operational procedures and customer service standards.
- Implemented strategies to enhance workflow efficiency during peak hours, improving service speed.
- Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
- Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
- Helped guests at tables when in need of assistance.
BOH Team Member
Chick-fil-A
Oakwood, GA
08.2023 - 08.2025
- Achieved consistent positive feedback from customers regarding meal quality and presentation standards.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Ensured timely completion of daily prep lists, supporting smooth shift transitions and minimizing downtime.
- Participated in special events catering, showcasing the restaurant''s offerings while maintaining exceptional standards of service delivery.
- Improved BOH team efficiency by streamlining food preparation processes and minimizing waste.
- Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
- Upheld restaurant''s reputation for high-quality meals, consistently executing recipes according to established guidelines.
FOH Team Member
McDonald’s
Oakwood, GA
03.2021 - 08.2023
- Provided exceptional customer service by efficiently addressing inquiries and resolving issues.
- Operated point-of-sale systems, ensuring accurate transactions and smooth order processing.
- Collaborated with team members to maintain cleanliness and organization in dining areas.
- Assisted in training new staff on operational procedures and customer service standards.
- Implemented strategies to enhance workflow efficiency during peak hours, improving service speed.
- Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
- Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
- Helped guests at tables when in need of assistance.
Education
High School Diploma -
Home School
4910 Whites Mill Rd Gainesville GA 3050401.2025
Skills
- Upselling
- Allergy awareness
- Training and mentoring
- Professional appearance
- Training
- Money handling
- Sanitation guidelines
- Health code compliance
- Teamwork and collaboration
Cleanliness
Salesmanship
Hard working
Timeline
FOH Team Member
Chik-Fil-A
10.2025 - Current
BOH Team Member
Chick-fil-A
08.2023 - 08.2025
FOH Team Member
McDonald’s
03.2021 - 08.2023
High School Diploma -
Home School