Brayden Vineyard
Rolla,MO
Summary
Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.
Overview
7
7
years of professional experience
Work History
Shift Leader
Public House Brewing Co.
Rolla, MO
10.2021 - Current
- Supervised daily operations during shifts to ensure smooth service flow.
- Trained new staff on company policies and customer service standards.
- Managed inventory levels and coordinated supplies for bar and kitchen areas.
- Collaborated with management to improve operational processes and workflows.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Customer Service Representative
Rent A Center Warehouse & Retail Store
Rolla, MO
09.2019 - 10.2021
- Assisted customers with product selection and service inquiries.
- Processed rental agreements and payment transactions efficiently.
- Managed inventory levels and organized stock in the warehouse.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to ensure store cleanliness and organization.
- Trained new staff on customer service protocols and procedures.
- Maintained knowledge of products and promotions to better inform customers.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Sales Associate
Lowes Home Improvment
Rolla , MO
07.2018 - 07.2019
- Maintained organized and visually appealing product displays throughout the store.
- Processed customer transactions accurately and efficiently at the checkout counter.
- Collaborated with team members to restock shelves and ensure product availability.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained cleanliness of store environment including floors, windows, displays.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Described merchandise and explained use, operation and care.
Education
High School Diploma -
Vienna Highschool Maries R-1
Vienna, MO05-2016
Some College (No Degree) - Culinary
R.T.I
Rolla, MOSkills
- Employee training
- Inventory management
- Customer service
- Cash handling
- Operational oversight
- Team leadership
- Conflict resolution
- Quality control
- Health and safety
- Time management
- Communication skills
- Task delegation
- Staff supervision
- Shift paperwork completion
References
References available upon request.
Timeline
Shift Leader
Public House Brewing Co.
10.2021 - Current
Customer Service Representative
Rent A Center Warehouse & Retail Store
09.2019 - 10.2021
Sales Associate
Lowes Home Improvment
07.2018 - 07.2019
High School Diploma -
Vienna Highschool Maries R-1
Some College (No Degree) - Culinary
R.T.I
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