Dynamic communications leader with proven success in strategic communications, media relations, and brand management. Skilled in executing comprehensive strategies that align with organizational goals and enhance stakeholder engagement.
Overview
3
3
years of professional experience
Work History
Director of Communications
Family Solutions for Care
Kansas City, Missouri
10.2024 - Current
Oversaw organization-wide communications to ensure clarity, consistency, and alignment with brand voice, and strategic objectives.
Developed and executed the annual communications strategy across print, digital, email, and partner channels.
Led the communications team, guiding content strategy, and shaping the customer experience through messaging and engagement.
Managed media relations, and oversaw the creation of marketing collateral, campaigns, and outreach materials.
Strengthened and maintained key business relationships to expand brand presence, and enhance referral engagement.
Account Manager
Family Solutions for Care
Kansas City, Missouri
10.2023 - 10.2024
Managed and nurtured B2B referral partnerships, serving as the primary point of contact for partner organizations.
Strengthened referral pipelines by supporting partners in integrating FSC services into their client workflows.
Coordinated communications between internal teams and external stakeholders to ensure seamless collaboration.
Tracked referral activity and relationship performance to support business development and growth initiatives.
Family Advisor
Family Solutions for Care
Kansas City, Missouri
05.2023 - 10.2024
Reviewed long-term care insurance policies, and educated policyholders and families on available benefits and coverage details.
Led consultations to guide clients through the claims process, and recommend appropriate support services.
Helped clients gain clarity and confidence in navigating long-term care insurance by connecting them with FSC’s claims specialists.
Played a key role in enrolling clients into FSC’s claim-support services by communicating value and need with empathy, and expertise.