BRAYDEN BARTHOLF
Newnan,GA
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tier 2 Helpdesk Engineer
Century Solutions Group
11.2023 - Current
- Provide advanced troubleshooting and technical support for escalated issues from Tier 1 support.
- Diagnose and resolve software, hardware, and network-related problems in a timely manner.
- Assist with system installations, configurations, and updates for end-user devices.
- Document technical solutions, update knowledge bases, and ensure accurate ticket tracking in help desk systems.
- Support the deployment and maintenance of applications, including patch management.
- Collaborate with Tier 3 teams and other IT professionals to resolve escalated issues.
- Train and guide Tier 1 technicians on advanced troubleshooting techniques and processes.
- Maintain compliance with company policies, procedures, and IT best practices.
- Perform remote support for users in different locations using remote desktop tools.
IT Technician
American Containers Inc
05.2023 - 11.2023
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
L3 IT Support Associate II
Amazon CSG1
04.2022 - 04.2023
- Completed over 400 tickets in less then a year.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Documented support interactions for future reference.
- Answered questions and provided information to customers about new software or hardware.
- Assigned system permissions and set up computers to assist with on-boarding new employees
- Updated software to safeguard against security flaws.
L1 IT Equipment Coordinator
Amazon CSG1
11.2021 - 04.2022
- Oversaw reservation and distribution of AV equipment and facilities for on-site presentations.
- Performed equipment maintenance and repairs.
- Monitored equipment and tool inventory to consistent replenishment in alignment with demand.
- Met budget targets with optimal formats, content choices and mediums to meet objectives.
- Increased organizational efficiency by multitasking to foster timely project completion.
Technology Repair Specialist
Qban-it Solutions
08.2017 - 12.2020
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Followed detailed repair and maintenance procedures for consumer products.
- Dismantled machines and equipment to remove defective parts.
- Repaired and maintained wide range of small and large appliances successfully.
Skills
- Customer Support
- Project Support
- PC Support
- Hardware Replacement
- Case Support
- Operating System Management
- Hardware Upgrades
- Technical Support and Assistance
Certification
OSHA10hr Certification
First Aid CPR AED Certification
References
- Alejandro Ferrin - "Qbanit-it Solutions"
IT Tech specialist
Itecfl@hotmail.com
(239) 850-3963
- Dylan husky - "Hersha Hospitality Management"
Information Technology Manager
(386) 675-8748
- Allyn Glover - "East Point Police department"
Police captain
allynglover@gmail.com
(678) 409-8808
Timeline
Tier 2 Helpdesk Engineer
Century Solutions Group
11.2023 - Current
IT Technician
American Containers Inc
05.2023 - 11.2023
L3 IT Support Associate II
Amazon CSG1
04.2022 - 04.2023
L1 IT Equipment Coordinator
Amazon CSG1
11.2021 - 04.2022
Technology Repair Specialist
Qban-it Solutions
08.2017 - 12.2020
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