BRAYDEN D. SCHELLER
AMARILLO,TX
Summary
Adaptable Customer Service Professional experienced in fast-paced call center and retail environments. Delivered exceptional customer care through effective call handling, problem resolution, and empathetic communication. Focused on enhancing client satisfaction while efficiently managing high call volumes and maintaining accurate records.
Overview
4
4
years of professional experience
Work History
Call Center Agent
Xcel Energy
Amarillo, TX
03.2025 - Current
- Managed high volume of inbound and outbound customer calls, ensuring timely and efficient service delivery.
- Resolved escalated customer complaints through effective communication, enhancing customer satisfaction and retention.
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
- Utilized problem-solving techniques when dealing with difficult or irate customers.
- Educated customers on energy-saving programs and initiatives offered by the company.
- Documented customer interactions in company database systems to ensure accurate records and follow-ups.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to customer service activities.
Keyholder
Francescas
Amarillo, TX
12.2024 - 04.2025
- Opened and closed store, overseeing daily operations and cash handling to maintain operational efficiency.
- Managed the checkout process, ensuring transaction accuracy and fostering customer satisfaction.
- Trained new staff on store policies and customer service expectations, enhancing team readiness and customer experience.
- Organized merchandise displays to enhance product visibility and customer engagement.
Keyholder
Express
Amarillo, TX
08.2024 - 04.2025
- Mentored newly hired staff in upselling techniques, contributing to increased sales performance.
- Delegated tasks to staff, establishing clear priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used Point of Sale register system to complete transactions.
- Identified solutions to minimize issues and resolve problems efficiently.
Front Desk Attendant
Hyatt Place Hotel
Amarillo, TX
06.2023 - 07.2024
- My responsibilities were very multifaceted, my primary role was front desk attendant but I helped everywhere I was needed
- Managed check-in and check-out processes for hotel guests.
- Resolved guest inquiries and issues promptly to ensure satisfaction.
- Arranged special accommodations for guests, enhancing overall visitor experiences.
- Provided concierge services such as restaurant recommendations or transportation arrangements.
- Maintained accurate records of room assignments and availability.
- Supported coworkers with administrative tasks during high-volume periods to maintain service efficiency.
Sacker, Stocker, Cashier
United Supemarkets
Amarillo, TX
03.2022 - 04.2023
- Supported customers by bagging groceries, enhancing checkout efficiency.
- Partnered with cashiers to deliver timely service and boost customer satisfaction.
- Trained new employees in sacking techniques and effective customer interaction.
- Followed safety protocols while handling products and equipment daily.
- Stocked shelves with merchandise according to company guidelines.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Operated hand trucks, pallet jacks, and forklifts to move materials.
Education
High School Diploma -
ISchool Virtual Academy
Skills
- Call center operations
- Call routing
- Call control skills
- Customer service
- Appointment scheduling
- Data entry
- Database management
- Problem-solving skills
- Conflict resolution
- Time management
- Communication skills
- Interpersonal skills
REFERENCES
- Mollie Hays (806) 316-1311
- Carlos Márquez (806) 654-3086
- Jamie Mondragon (806) 358-8268
- Cory Mooneyham (806) 340-6006
- Alex's Mason (806) 336-8004
Timeline
Call Center Agent
Xcel Energy
03.2025 - Current
Keyholder
Francescas
12.2024 - 04.2025
Keyholder
Express
08.2024 - 04.2025
Front Desk Attendant
Hyatt Place Hotel
06.2023 - 07.2024
Sacker, Stocker, Cashier
United Supemarkets
03.2022 - 04.2023
High School Diploma -
ISchool Virtual Academy