Brayden Gause
Lehi,UT
Summary
Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.
Overview
9
9
years of professional experience
Work History
Field Underwriter - Agent Producer
Symmetry Financial Group
12.2023 - Current
- Conduct 50-150 outbound warm market calls daily, passionately addressing client needs and maintaining detailed notes to ensure effective and personalized support
- Advise clients on life insurance policies with empathy, attention to detail, and a focus on positive communication, ensuring comprehensive and supportive coverage
- Compare coverage options from 30+ carriers to recommend tailored solutions based on client needs, going above and beyond to ensure the situation is effectively resolved
Customer Support Specialist
QFloors
12.2019 - 04.2022
- Delivered technical support for flooring software, troubleshooting client issues, and conducting personalized training sessions
- Managed 50-100 inbound calls daily, ensuring accurate documentation and follow-up to enhance client satisfaction
- Collaborated with team members to train on software features, driving improvements in customer service quality
Sales Associate
Clearlink
05.2016 - 10.2016
- Resolved customer concerns efficiently, maintaining professionalism during high call volumes in a fast-paced environment
- Provided knowledgeable responses to inquiries about services and processes, enhancing customer understanding
- Partnered with team members to optimize service workflows for improved customer outcomes
Education
Information Technology Management
Western Governors University
Salt Lake City, UTHigh School Diploma -
Lehi Highschool
Lehi, UTSkills
- Customer Support Expertise: Over 3 years of experience resolving diverse customer inquiries with efficiency and care
- Technical Aptitude: Proficient in troubleshooting software and adept at quickly learning and adapting to new technologies
- Communication: Strong verbal and written communication skills, excelling in phone and email interactions
- Fast-Paced Efficiency: Proven ability to perform in busy customer/technical support environments
- Problem Solving: Creative and empathetic approach to resolving issues and improving customer satisfaction
Timeline
Field Underwriter - Agent Producer
Symmetry Financial Group
12.2023 - Current
Customer Support Specialist
QFloors
12.2019 - 04.2022
Sales Associate
Clearlink
05.2016 - 10.2016
Information Technology Management
Western Governors University
High School Diploma -
Lehi Highschool
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