Brayden Gause

Lehi,UT

Summary

Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.

Overview

years of professional experience

Work History

Technical Support Representative

Weave

02.2025 - Current

Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Field Underwriter - Agent Producer

Symmetry Financial Group

12.2023 - 01.2025

Conduct 50-150 outbound warm market calls daily, passionately addressing client needs and maintaining detailed notes to ensure effective and personalized support
Advise clients on life insurance policies with empathy, attention to detail, and a focus on positive communication, ensuring comprehensive and supportive coverage
Compare coverage options from 30+ carriers to recommend tailored solutions based on client needs, going above and beyond to ensure the situation is effectively resolved

Customer Support Specialist

QFloors

12.2019 - 04.2022

Delivered technical support for flooring software, troubleshooting client issues, and conducting personalized training sessions
Managed 50-100 inbound calls daily, ensuring accurate documentation and follow-up to enhance client satisfaction
Collaborated with team members to train on software features, driving improvements in customer service quality

Sales Associate

Clearlink

05.2016 - 10.2016

Resolved customer concerns efficiently, maintaining professionalism during high call volumes in a fast-paced environment
Provided knowledgeable responses to inquiries about services and processes, enhancing customer understanding
Partnered with team members to optimize service workflows for improved customer outcomes

Education

Information Technology Management

Western Governors University

Salt Lake City, UT

High School Diploma -

Lehi Highschool

Lehi, UT

Skills

Customer Support Expertise: Over 4 years of experience resolving diverse customer inquiries with efficiency and care
Technical Aptitude: Proficient in troubleshooting software and adept at quickly learning and adapting to new technologies
Communication: Strong verbal and written communication skills, excelling in phone and email interactions

Fast-Paced Efficiency: Proven ability to perform in busy customer/technical support environments
Problem Solving: Creative and empathetic approach to resolving issues and improving customer satisfaction

Timeline