Brayden M. Birlew
Murphy,TX
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and exceptional customer service skills at Cheddars Scratch Kitchen to enhance guest satisfaction and streamline operations. A reliable team player, I effectively managed multiple tables and crafted high-quality cocktails, significantly contributing to the establishment's positive reputation and operational efficiency.
Overview
2
2
years of professional experience
Work History
Server
Cheddars Stratch Kitchen
08.2023 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bartender
Cheddars Stratch Kitchen
01.2023 - 09.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Busser
Roman Cucina
05.2022 - 06.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
Associate of Arts - Finance
Collin College
Plano Texas12-2025
High School Diploma -
Plano East High School
Plano, TX06-2023
Skills
- Strong work ethic
- Strong multitasking
- Time management
- Exceptional customer service
- Highly reliable
- Attention to detail
Timeline
Server
Cheddars Stratch Kitchen
08.2023 - 09.2024
Bartender
Cheddars Stratch Kitchen
01.2023 - 09.2024
Busser
Roman Cucina
05.2022 - 06.2023
Associate of Arts - Finance
Collin College
High School Diploma -
Plano East High School
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