Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Braydon King

Hilton,NY

Summary

Dedicated customer service representative skilled in complaint resolution, transaction processing, and product knowledge. Committed to delivering exceptional service and enhancing customer satisfaction. Dedicated customer service representative with strong skills in complaint resolution and transaction processing. Proven ability to optimize workflows and enhance customer satisfaction.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Wegmans
Rochester, NY
01.2023 - Current
  • Assisted customers with product inquiries and selection in a friendly manner.
  • Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained clean and organized work areas to enhance shopping experience.
  • Collaborated with team members to ensure timely restocking of shelves.
  • Provided product knowledge training to new staff for better service delivery.
  • Handled returns and exchanges following company policies to streamline processes.
  • Monitored inventory levels and reported discrepancies to management promptly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Crew Member

McDonald's
Hilton, NY
01.2021 - 01.2023
  • Provided excellent customer service during busy shifts.
  • Maintained cleanliness and organization of dining and work areas.
  • Assisted in food preparation and assembly of menu items.
  • Operated kitchen equipment following safety protocols.
  • Collaborated with team members to ensure efficient workflow.
  • Handled cash register transactions accurately and efficiently.
  • Trained new crew members on operational procedures and standards.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Food Service Worker

Caraglio's Pizza
HIlton, New York
01.2019 - 01.2020
  • Prepared and served food items following safety and sanitation standards.
  • Maintained cleanliness of workstations, dining areas, and kitchen equipment.
  • Assisted with inventory management and restocked supplies as needed.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Operated kitchen tools and equipment in accordance with safety guidelines.
  • Provided excellent customer service by addressing inquiries and special requests.

Education

High School Diploma -

Hilton High School
Hilton
05-2023

Skills

  • Product knowledge
  • Transaction processing
  • Customer relationship management
  • Complaint resolution
  • Inventory management
  • Workflow optimization
  • Effective communication
  • Time management
  • Problem solving
  • Stress management
  • Attention to detail
  • Good with computers
  • Able to learn quickly and apply skills

References

References available upon request.

Timeline

Customer Service Representative

Wegmans
01.2023 - Current

Crew Member

McDonald's
01.2021 - 01.2023

Food Service Worker

Caraglio's Pizza
01.2019 - 01.2020

High School Diploma -

Hilton High School

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