Braydon Bahr
Mayesville,SC
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Armed Hospital Security Officer Supervisor
Allied Universal - Prisma Health Tuomey Hospital
10.2022 - Current
- Observed and reported any crime, disorder, hazards, or unusual activity as it related to the assigned post.
- Screened patients, visitors, and employees to allow them access into the facility.
- Orally and physically de-escalated patients and visitors as required.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
- Improved response times to emergencies with efficient coordination and communication among team members.
- Maintained accurate documentation of all incidents and activities for legal compliance purposes as well as data-driven decision making processes improvement.
- Coordinated investigations into suspected criminal activity within protected areas in collaboration with law enforcement partners.
- Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation.
- Recorded daily security occurrences in site assignment log.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Completed shift handover reports and debriefed next shift upon arrival.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Trained security workers on site-specified procedures.
- Managed security staff rotation for position coverage on breaks.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Maintained a secure environment by promptly deactivating lost or stolen badges.
- Provided exceptional customer service, assisting individuals in completing the badging process quickly and accurately.
- Adapted quickly to updates in technology, learning new software programs as required for efficient badge creation and management tasks.
- Coordinated with management to create custom access levels for different departments and roles within the organization.
- Trained new Badging Officers, sharing best practices to maintain consistency across the team.
- Monitored fire, security and duress systems, responding appropriately to alarms and emergency situations.
- Maintained spreadsheets of data across multiple systems.
Stocking Associate
Walmart
05.2022 - 08.2022
- Unloaded pallets of product off of freight trucks using electronic pallet jacks.
- Broke down the pallets into specified categories based on item location.
- Stocked shelves on the sales floor with new product in an orderly fashion to ensure visual appeal of the items for sale to the customer.
- Organized old and new products for ease of obtaining the item.
- Verified top stock items to create room for overstock product.
- Worked a cash register at the fuel station and assisted customers with their purchases as well as supervising the fuel pumps.
- Assisted customers with finding products and answering related questions about the products for sale.
- Conducted maintenance of the sales floor such as sweeping and using the Zamboni.
Technical Support Representative
Sykes Enterprises Incorporated
10.2020 - 05.2021
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction and adjustment; and following up to ensure resolution.
- Worked on complex projects such as SimpliSafe and TurboTax customer support.
- Had to adapt to new policies and products.
- Developed in depth customer service skills that can be applied to any customer service field.
- Diagnosed and troubleshot hardware, software and network issues.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
- Managed high levels of call flow and responded to levels 1 and 2 technical support needs.
- Identified potential sales and cross-selling opportunities and informed the correct department.
Clubs Director
Southwestern Oregon Community College Associated Student Government
09.2019 - 03.2020
- Advocate and voice for all students on campus.
- Developed and maintained contact with club advisors and presidents to be a liaison between campus clubs and the Associated Student Government of Southwestern Oregon Community College.
- Coordinated with campus clubs and worked in conjunction with the coordinator of student life to ensure activities and club events are properly funded, planned, and advertised.
- Organization of a clubs rush once per term to advertise the diverse array of different clubs the college had to offer.
- Monthly meetings with each college club in order to receive updates and information regarding club events.
- Implemented data-driven decision-making processes to identify areas of improvement and drive strategic change within the organization.
- Organized special activities and events for existing clubs, including service projects, parties and procedural meetings.
- Sourced vendors for club needs, negotiated contracts and monitored delivery of needed services.
- Established strong relationships with club and community partners to increase club visibility and promote collaboration opportunities.
Federal Work Study Student
Southwestern Oregon Community College
09.2018 - 03.2020
- Developed guided pathway degree maps for the Fire Science program.
- Provided streamlined advising plan for instructors and students pursuing degree transfer to university.
- Inventoried 350 fire service tools and equipment totaling over $160,000.
- Familiarized myself with various tool categories and individual pieces of equipment.
- Researched replacement cost for all items.
- Created spreadsheet for ease of tracking and calculations.
- Organized, cleaned, and maintained fire service tools, equipment, facilities, and apparatus.
- Researched and developed marketing materials for career technical education program.
- Designed fire science alumni wall to better recognize and display past graduates.
Education
Associate of Science - Criminal Justice -
Southwestern Oregon Community College
03.2020
Associate of General Studies -
Southwestern Oregon Community College
03.2020
High School Diploma -
Payson High School
05.2018
Skills
- Punctuality
- Security Needs Assessment
- Coaching and Mentoring
- Dispatch
- Legible report writing
- Customer Service
- MS Office
- De-Escalation Techniques
Accomplishments
- Supervised team of eleven staff members.
- Used Microsoft Excel to develop Officer Marks tracking spreadsheets.
- Recipient of individual and departmental awards for providing stellar client service.
- Phenomenal Performance Award, Allied Universal, 12/09/2023
- Most Punctual Employee, Student Employment Southwestern Oregon Community College, 04/19/2019
- Most Efficient Employee, Student Employment Southwestern Oregon Community College, 04/14/2020
- Southwester Oregon Community College Criminal justice Program Challenge Coin Recipient, 03/01/2020
- Rising Star Award, Sykes Enterprises Incorporated, 04/21/2021
References
- Tony Peters, Federal Work Study Employer
- Seth Largent, Allied Universal Supervisor
- Jeremiah Pringle, Allied Universal Account Manager
- Tom Kline, Walmart Freight Boss
Certification
- Medical Terminology Competency, Utah Board of Education, 05/17/2018
- Below 100 Officer Safety Initiative Training, Southwestern Oregon Community College, 11/20/2018
- Arrest and Detention of Foreign Nationals Training, Southwestern Oregon Community College, 03/14/2019
- South Carolina Law Enforcement Division Registered Armed Security Officer License - Expiration 11/21/2024
- CPI Nonviolent Crisis Intervention Training, Allied Universal, Expires 09/15/24
- 54 certifications required for Healthcare Security Officers, Allied Universal, 10/01/2022 - Current
Timeline
Armed Hospital Security Officer Supervisor
Allied Universal - Prisma Health Tuomey Hospital
10.2022 - Current
Stocking Associate
Walmart
05.2022 - 08.2022
Technical Support Representative
Sykes Enterprises Incorporated
10.2020 - 05.2021
Clubs Director
Southwestern Oregon Community College Associated Student Government
09.2019 - 03.2020
Federal Work Study Student
Southwestern Oregon Community College
09.2018 - 03.2020
Associate of Science - Criminal Justice -
Southwestern Oregon Community College
Associate of General Studies -
Southwestern Oregon Community College
High School Diploma -
Payson High School
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