Braylee Stute
Yukon,OK
Summary
Dynamic professional adept at cultivating strong client relationships through effective communication, problem-solving, and a deep understanding of customer needs. Seeking a new and challenging opportunity to leverage my professional career and drive for continuous improvement.
Overview
7
7
years of professional experience
Work History
Technical Recruiter
TEKsystems
Oklahoma City, OK
06.2024 - Current
- Analyzed market trends and identified areas where improvements could be made in the hiring process.
- Coordinated with IT team leaders to forecast hiring needs and department goals.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Sourced and selected applicants for technical positions within company.
- Cultivated in-depth understanding of Development Application industry trends and hiring desires.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Developed and implemented strategies to identify and source technical talent for multiple industries.
- Utilized various online and offline sources to find talented technical candidates and prepare for screening process
Customer Service Representative
State Farm Insurance
Edmond, OK
07.2022 - 05.2024
- Engage with clients through various channels such as phone calls, emails, and online chats
- Assist them in understanding insurance policies, answering inquiries about coverage, claims, billing, and other related issues
- Provide guidance and support to clients in reviewing, updating, and managing their insurance policies
- Help clients choose appropriate coverage options based on their needs and circumstances
- Address billing inquiries, explain premium payment schedules, and assist clients with setting up or updating their payment methods
- Resolve any discrepancies related to billing and payments
- Handle and resolve client complaints, issues, and concerns effectively and professionally
- Investigate and escalate complex issues to appropriate departments if necessary, ensuring that clients' concerns are addressed in a timely manner.
Retail Associate
The Daisy Village
Alva, OK
02.2020 - 05.2022
- Stock, replenish, and organize inventory online as well as in-store
- Maintain an accurate cash register while analyzing reports around $1,600 per day
- Assist management in social media marketing
- Assist customers by phone regarding store operations, products, promotions, and orders
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
Customer Service Associate
Kirkland’s
Edmond, OK
05.2021 - 08.2021
- Analyzed online inventory as well as availability at surrounding stores
- Handled cash, checks, and cards with care according to standards and monitored cash register
- Gained knowledge of new products and services to provide updated information and support
- Identified cross-selling opportunities and communicated promotions to increase sales
Team Coach
Nicole’s Gymnastics Academy
Enid, OK
09.2017 - 04.2018
- Aided management with scheduling and time management skills for other employees
- Developed objectives for Nicole’s Gymnastics day-to-day operations
- Monitored safety of training, individual exercises, and equipment usage to avoid sports-related injuries and damage to facilities
- Mentored and encouraged youth to develop a strong work ethic by being a positive role model and regularly practicing skills.
Retail Associate
TJ MAXX
Enid, OK
04.2017 - 09.2017
- Aided in customer service to ensure satisfaction
- Assisted with merchandise and inventory control
- Fulfilled day-to-day operations including organization and time management
- Answered questions about current promotions and resolved issues
- Invited customers to participate in-store activities and promotions to generate new business and boost loyalty.
Education
BBA - Marketing
Northwestern Oklahoma State University
Alva, OK05.2022
Skills
- Time management
- Ability to work under pressure
- Knowledge of Microsoft platforms
- Hiring and retention strategies
- Communication
- Networking
- Cold-calling
- Technical knowledge
- Records Maintenance
Timeline
Technical Recruiter
TEKsystems
06.2024 - Current
Customer Service Representative
State Farm Insurance
07.2022 - 05.2024
Customer Service Associate
Kirkland’s
05.2021 - 08.2021
Retail Associate
The Daisy Village
02.2020 - 05.2022
Team Coach
Nicole’s Gymnastics Academy
09.2017 - 04.2018
Retail Associate
TJ MAXX
04.2017 - 09.2017
BBA - Marketing
Northwestern Oklahoma State University
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