Braylin Williams
Irmo,SC
Summary
Efficient and Experienced associate with 3+ years of key carrying experience within Home Depot walls. Dedicated to improving customer and associate experience through everyday tasks. Seeking to grow more as a leader and help team grow within company while providing excellent service to customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
GWA II
The Home Depot Distribution Center
03.2016 - Current
- Skilled at working independently and collaboratively in team environments.
- Proven ability to learn quickly and adapt to new situations.
- Works well in team settings, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Knowledgeable in scheduling procedures and gifted at working around multiple requests.
Freight Team Supervisor
The Home Depot Inc
05.2020 - 08.2021
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Trained new team members on proper and safe use of tools and equipment.
- Assigned tasks to team members to complete within designated time frames.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Service Desk Lead
The Home Depot Inc
10.2019 - 11.2020
- Addressed customer service concerns and decided when to escalate problems to specialist team members or Managers if needed.
- Engaged in customer support interactions via telephone and email platforms.
- Facilitated Pro deliveries as well as DIY customer deliveries to ensure product was ready to ship, as well as ensure third party had everything necessary to complete delivery i.e. (pallet spacing on truck, product correctly secured, product correct quantity and quality.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Paint Desk Associate
The Home Depot Inc
08.2018 - 11.2019
- Fulfilled paint orders from PRO and DIY customers.
- Continually downstacking empty or popular product to continue trend of sales.
- Collaborated with multiple departments in regards to assisting customers find product or make an informed decision about product.
Freight Team Associate
The Home Depot Inc
03.2016 - 08.2018
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Lifted and moved items weighing 50 pounds or more multiple times per shift.
- Operated pallet jacks and forklifts to move freight and load trucks.
- Loaded and unloaded mixed freight manually or using company-provided equipment.
- Inspected trailers before loading and after unloading, checking for unsecured items and missed cartons.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
Education
GED -
Dutch Fork High School
Irmo, SC06.2014
Skills
- Prioritizing tasks
- Delegating tasks
- Scheduling
- Research
- Using new unfamiliar systems
- Flexible and Adaptable
- Vocal and Passionate
- Driving production
- Analytical and Critical Thinking
- Licensed MHE Trainer and Equipment trainer
- Cross trained in both Office and Morning GWA duties
- Self-Motivated
- Multitasking Abilities
Accomplishments
- Home Depot Key Carrier for 4+ years
- GWA travel coach for 4 separate buildings
- Infocus Captain
- MHE Trainer
- Equipment Trainer
Certification
- Forklift
- Pacer
- Clamp
- Reach
- EPJ (Electric Pallet Jack)
- Order Picker
- Ballymore
- MHE Cleanup
Outreach
In 2023, MDO 5934 participated in the planning and build of outdoor grill from Fisher house located in Columbia SC.
Team purchased and assembled grill as well as planted foliage to help scenery. This project was completed in conjunction with Home Depot West Columbia store 1112.
Timeline
Freight Team Supervisor
The Home Depot Inc
05.2020 - 08.2021
Service Desk Lead
The Home Depot Inc
10.2019 - 11.2020
Paint Desk Associate
The Home Depot Inc
08.2018 - 11.2019
GWA II
The Home Depot Distribution Center
03.2016 - Current
Freight Team Associate
The Home Depot Inc
03.2016 - 08.2018
GED -
Dutch Fork High School
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