Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Volunteer

Braylon Lewis

Suffolk,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. My professional and personal experience is vastly diverse and has equipped me with the necessary skills to develop at an accelerated pace, as well as communicating effectively and efficiently with individuals from various backgrounds, ethnicities, religions, etc.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Criminal Justice (Intern)

Bexar County Courthouse
12.2022 - 05.2023
  • Assisted Judge Jennifer Pena and Court Coordinator Ms. Laura Torres with organization of classified trial documents
  • Observation of court procedures that range from jury selection to sentencing of offenders
  • Learning legal/lawful terminology used by not only courthouse personnel, but defense lawyers and prosecutors as well
  • Assisting in development of Judge Pena's "young offenders program"
  • Completed research, compiled data, and assisted in timely reporting.
  • Took meeting notes and compiled paperwork to support department.
  • Analyzed legal documents and identified pertinent issues for clients. Approx. 25-50 court dockets weekly
  • Assisted judge with materials preparation for internal and external training events.

IT Specialist (Intern)

ADKF Accounting
03.2021 - 07.2021
  • Supporting internal staff with technical issues as well as supporting our clients with utilization of our shared applications
  • Remote support experience with various technologies including Windows, Android, and iOS-based applications
  • Provide support via phone, computer, and in-person for most issues related to desktop, hardware, and peripherals
  • Assist our staff with troubleshooting printer issues, password resets, questions with
  • Office and Acrobat applications, updating operating systems and applications
  • Assist our clients with retrieving emails, accessing files though our portal systems, and troubleshoot log-in issues with our shared applications
  • Professionally communicate with co-workers as well as clients on an as need basis
  • Draft articles and posts for the ADKF website with the supervision of other members of the IT Department
  • Applications: Adobe, AdvanceFlow, Axcess, Bitlocker, Microsoft Office,
  • NetExtender, ShareFile, Teams, etc.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Monitored industry trends to adapt strategies accordingly.
  • Analyzed marketing data and trends to identify opportunities for improvement.
  • Maintained database systems to track and analyze operational data.
  • Created and managed project plans, timelines and budgets.

Technical Support Representative

Insight Global
08.2018 - 12.2018
  • Provides remote support and request fulfillment for computers, printers, mobile devices, and peripherals support
  • Experience with Microsoft Windows OS, versions 10, 8 and 7
  • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
  • Experience with Hardware/Software troubleshooting
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Assisted with updating technical support best practices for use by team.
  • Created user accounts and assigned permissions.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.

Communications Department Manager (25U)

United States Army
10.2014 - 11.2016
  • Performing signal support functions, and technical assistance for computer systems
  • Providing technical assistance for local area networks
  • Maintenance on equipment, terminal devices, power generators and vehicles
  • First-line supervisor/manager
  • Radio mechanic
  • Detect enemy signals and jam radio transmission
  • Keeping accountability, maintenance, and knowledge of over fifty-million dollars’ worth of equipment
  • Maintain a Secret Security Clearance
  • Update the Commander, Executive Officer (XO), and First Sergeant (1SG) on all activities commo/signal related
  • Operating and troubleshooting SINGARS (Single Channel Ground and Airborne Radio Systems) as well as other combat systems, satellites, and desktop/laptop computers
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Launched quality assurance practices for each phase of development

Frontline Cashier/Sales Associate

Norfolk Navy Exchange
02.2013 - 04.2014
  • Checking out customers merchandise quickly and efficiently
  • Greeted customers and responded to requests for information.
  • Assisting other departments if needed
  • Keep work area neat and clean at all times
  • Verifying Military IDs
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.

Volunteer

AKA Sorority Inc
01.2006 - 05.2007
  • I assisted with ticket sells for college pageant and helped keep the contestants and the props organized
  • Assisted with special events and programs.
  • During Hurricane Katrina reliefs, I helped pass out toiletries to the displaced victims, and I also helped provide entertainment to the younger children and teenagers
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Represented organization positively and professionally while providing community with much-needed services.

Education

Bachelor of Arts - Criminal Justice

The University of Texas At San Antonio
San Antonio, TX
05.2023

Associate of Arts - Sociology

Tidewater Community College
Norfolk, VA
12.2019

High School Diploma -

Hampton High School
Hampton, VA
06.2012

Skills

  • Court Proceedings
  • Senior Leadership Support
  • Crime Prevention
  • Account Management
  • Legal Research
  • Teamwork and Collaboration
  • Research and Analysis
  • Military Operations
  • Information Verification
  • Data Collection
  • Microsoft Office
  • Incident Reporting

Certification

Secret Security Clearance: DOD

Hobbies

During my free time, I love to take on the opportunity of socializing and interacting with people as much as possible. I am typically a more introverted person, but I do still enjoy genuine social interactions. I have also learned and realized over the past few years the importance of networking and building rapport, even with those you may consider strangers initially. I am huge fan of the Dallas Cowboys fan, and while most either love them or hate them as a team, it is almost always an immediate ice breaker for socializing and networking. If sports or social outings aren't occupying my free time, then I like to attempt cooking different food recipes or trying new restaurants; and playing video games such as Call of Duty, Madden, Assassins Creed, Resident Evil, Tekken, Mortal Kombat, etc. Overall I try to remain as active as possible and broaden my horizon to remain open-minded in efforts of continuous growth mentally, physically, and socially.

Timeline

Criminal Justice (Intern)

Bexar County Courthouse
12.2022 - 05.2023

IT Specialist (Intern)

ADKF Accounting
03.2021 - 07.2021

Technical Support Representative

Insight Global
08.2018 - 12.2018

Communications Department Manager (25U)

United States Army
10.2014 - 11.2016

Frontline Cashier/Sales Associate

Norfolk Navy Exchange
02.2013 - 04.2014

Volunteer

AKA Sorority Inc
01.2006 - 05.2007

Secret Security Clearance: DOD

Bachelor of Arts - Criminal Justice

The University of Texas At San Antonio

Associate of Arts - Sociology

Tidewater Community College

High School Diploma -

Hampton High School
Braylon Lewis