Summary
Overview
Work History
Education
Skills
Timeline
Generic

Da'Jah Hutsona

DeSoto,TX

Summary

Detail-oriented Claims Specialist with strong experience in managing escrow funds as well insurance policies. Highly knowledgeable use of CRM systems to enhance customer interactions and streamline processes, ready to drive operational success.

Overview

4
4
years of professional experience

Work History

Claims Specialist

Guild Mortgage
San Diego, CA
06.2024 - Current
  • Manage and monitor the disbursement/ re-payment of mortgage loans.
  • Oversee and administer all escrow funds and casualty loses.
  • Interact with different departments to resolve any internal issues related to insurance.
  • Analyze all types of insurance policies, and qualifications of loans, while making it a simple progress while maintaining company procedures.

Customer Service Representative

Intellicare Direct
San Diego, CA
02.2022 - 05.2024
  • Answered 76 (avg.) calls per day, maintaining a high customer satisfaction rate of 95%.
  • Provided prompt customer support with a professional and patient attitude.
  • Addressed any customer complaints regarding billing discrepancies and processed refunds.
  • Trained over 7 employees on conflict resolution, de-escalation, and reverse sales techniques.

Education

Business Administration

Jackson State University
Jackson, MS

Skills

  • HIPAA compliance
  • Cross-selling
  • Upselling
  • Insurance verification
  • CRM systems
  • Customer retention

Timeline

Claims Specialist

Guild Mortgage
06.2024 - Current

Customer Service Representative

Intellicare Direct
02.2022 - 05.2024

Business Administration

Jackson State University