Detail-oriented Claims Specialist with strong experience in managing escrow funds as well insurance policies. Highly knowledgeable use of CRM systems to enhance customer interactions and streamline processes, ready to drive operational success.
Overview
4
4
years of professional experience
Work History
Claims Specialist
Guild Mortgage
San Diego, CA
06.2024 - Current
Manage and monitor the disbursement/ re-payment of mortgage loans.
Oversee and administer all escrow funds and casualty loses.
Interact with different departments to resolve any internal issues related to insurance.
Analyze all types of insurance policies, and qualifications of loans, while making it a simple progress while maintaining company procedures.
Customer Service Representative
Intellicare Direct
San Diego, CA
02.2022 - 05.2024
Answered 76 (avg.) calls per day, maintaining a high customer satisfaction rate of 95%.
Provided prompt customer support with a professional and patient attitude.
Addressed any customer complaints regarding billing discrepancies and processed refunds.
Trained over 7 employees on conflict resolution, de-escalation, and reverse sales techniques.