Braylon Wilcox
Aliquippa,PA
Summary
Highly efficient customer service advocate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Wal-Mart Associate
Walmart-Monaca, PA
03.2024 - 06.2024
- Managed and fulfilled customers online orders in timely manner.
- Enhanced customer experience by assisting customer with putting groceries in their vehicles.
- Helping prep orders for online deliveries.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Champs Sports
Monaca, PA
03.2021 - 01.2023
- Sales associate
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Greeted customers and offered assistance for increased customer satisfaction.
- Utilized customer feedback to improve product offerings.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High school diploma -
Aliquippa Shs
Aliquippa, PA07.2024
Skills
- Decision-Making
- Complex Problem-Solving
- Courteous and Professional
- Attention to Detail
- Customer Service
- Computer Proficiency and Microsoft Office
- Reliable and Responsible
- Team Collaboration
- Multitasking
- Problem-solving abilities
- Retail, Product and Service Sales
- Excellent Written and Verbal Communication
Certification
Driver's License, 07/01/22, 11/01/25
Timeline
Wal-Mart Associate
Walmart-Monaca, PA
03.2024 - 06.2024
Champs Sports
Monaca, PA
03.2021 - 01.2023
High school diploma -
Aliquippa Shs
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