BRAY A SIMS
"Work To Become, Not To Acquire..."
Atlanta,GA
Summary
Dependable candidate successful at managing multiple priorities. Skilled in working under pressure and adapting to new situations and challenges, seeks a position that is results-oriented and proves rewarding while still challenging. Expert at project management, task implementation and completion, employee training, adherence to company standards, and customer relations; seeks a different career opportunity within Delta Airlines.
Overview
27
27
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Real Estate Consultant
Keller Williams Atlanta Classic
Atlanta, Georgia
01.2016 - Current
- Liaising between buyers and sellers to provide positive experiences for both parties
- Successfully completed over $14.63M in total transaction volume
- Advises clients on market conditions and property value for informed decision-making
- Writes contracts to outline the sale and purchases conditions of each property
- Conducts comprehensive market analysis to identify opportunities for investors.
- Works closely with clients to facilitate appropriate loans, inspections, and credit reports
- Manages and negotiates all aspects of the sales transaction to finalize purchases and exceed customer expectations
- 98% Close Rate
- Markets and sells property for clients by hosting open houses and advertising online and in print
- Advertises client properties through websites, social media, and real estate guides
Airport Customer Service Agent
Delta Airlines, International Flights
Atlanta, Georgia
08.2008 - Current
- Agent In Charge (A.I.C.); Trusted as a leader amongst my direct reports
- Responsible for overseeing 2-6 employees in the baggage handling process on a daily basis
- Cross-trained: Ramp operations and Baggage operations certified
- Directs the ground movement of aircraft in terminal ramp areas
- Operates ground support equipment: tugs, conveyor belts and tow tractors
- Responsible for the loading and unloading of aircraft; while adhering to specific load plans and effectively communicating with aircraft crew members
- Exercises sensitivity and safety while transferring customer's baggage to all gates, both domestic & international
- Operates specialized baggage weighing and screening systems, increasing screening accuracy 40%
- Coordinates with various ramp personnel to successfully store, remove and transport customer baggage
- Radio Dispatch: Route drivers to piers for baggage pick up and delivery, a critical link in the process of timely bag delivery
- Reviews and updates customer information to maintain up-to-date records for high-quality service
Executive Sales Manager
Federated Department Stores, MACY'S
Atlanta, Georgia
02.2005 - 09.2007
- Translated complex business data and analytical information into actionable business objectives
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Customer Service and Credit Captain (C.S.C.C.); Total store maintained a customer service score of 89%, best year-end score within the region 2006-07
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales of Misses' and Juniors' collateral
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products. This lead to increased revenue by $1.6M for Juniors' department, $2.19M for Misses'
- Effectively managed 2 departments within store, totaling 34 Associates and 2 Assistant Managers
- Mentored team members to enhance professional development and accountability in workplace; Subsequently promoting 3 Associates to Area Selling Specialists
- Managed day-to-day staffing and handled scheduling for all departmental employees
- Participated in developing sets of best practices for the company globally
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Graduated top of my interning class, and awarded a monetary scholarship upon completion
- Promoted twice
Administrative Assistant/Support Coordinator
US Wellness
Atlanta, Georgia
05.2000 - 08.2002
- Created marketing strategies, targeting college students and local Atlanta residents as the priority customer
- Performed accounting activities by preparing expense reports, purchase orders and invoices
- Assisted new employees with new-hire paperwork and reviewed for completeness
- Oversaw and created activities to help implement teamwork among staff and gain revenue
- Updated various internal reports, collected and compiled data and performed follow-up
- Managed executive calendars to strategically coordinate meetings and appointments
- Prepared and managed daily schedule for the work-week
- Upgraded office filing system; improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures
- Created a computerized customer database using Microsoft Access
- Assessed and resolved operational issues impacting successful completion of projects
Education
Bachelor of Arts - Mass Communications
Wilberforce University
Wilberforce, OH 08.2002 - 05.2006
High School Diploma -
Westlake High School
Atlanta, GA 08.1998 - 05.2002
Skills
Sales Forecasting
undefinedAccomplishments
- Letter of Commendation for Exemplary Service (Delta Airlines)
- Winner: Regional credit contest; 119% above plan (MACY'S)
- Student Government Association Co-Chair
- Future Business Leaders of America (F.B.L.A.) Member
Affiliations
Wilberforce University Alumni - Parliamentarian
Wilberforce University Alumni - Search Committee member
National Association of REALTORS (N.A.R.)
Atlanta REALTORS Association (A.R.A.)
Certified Foreign Investor Specialist (C.F.I.S.)
Certification
Licensed REALTOR - present
Timeline
Notary Public - present
06-2021
Real Estate Consultant
Keller Williams Atlanta Classic
01.2016 - Current
Licensed REALTOR - present
01-2016
Airport Customer Service Agent
Delta Airlines, International Flights
08.2008 - Current
Executive Sales Manager
Federated Department Stores, MACY'S
02.2005 - 09.2007
Bachelor of Arts - Mass Communications
Wilberforce University
08.2002 - 05.2006
Administrative Assistant/Support Coordinator
US Wellness
05.2000 - 08.2002
High School Diploma -
Westlake High School
08.1998 - 05.2002
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