Brayton Thomas
Yorktown,Indiana
Summary
Personable and dedicated Customer Service Representative with extensive experience in the service aspect. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Machine Operator
Red Gold
Elwood , Indiana
07.2022 - Current
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Monitored and observed production line to watch for pile-ups and jams.
- Verified production orders prior to starting set-up.
- Observe machine operations to detect any problems or defects in the finished product.
- Ensure that safety guidelines are followed at all times while operating machinery.
Service Advisor
Stoops Buick GMC, Stoops Buick GMC
Muncie , Indiana
04.2020 - 03.2022
- Researched coverages under warranties and determined requirements for coverage.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Ensured that all customer inquiries were handled promptly and accurately.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Developed strong relationships with customers by providing exceptional customer service.
Education
Associate - Machine Tool Technology
Ivy Tech
Kokomo, INSkills
- Workplace Safety
- Machine Operation
- Documentation And Reporting
- Repairs Scheduling
- Data Entry
- Price Quoting
- Cost Estimation
- Customer Service
- Service Recommendations
- Service Estimates
- Computer Skills
- Attention to Detail
- Listening Skills
- Multitasking and Organization
- Handling Customer Complaints
- Complaint resolution
- Strong Work Ethic
- Conflict Resolution
- Performance Goals
- Customer Relationship Management
- Service Order Flow
- Excellent Communication
- Team Collaboration
- Service Scheduling
- Goal-oriented mindset
- Team player mentality
Languages
English
Professional
Timeline
Machine Operator
Red Gold
07.2022 - Current
Service Advisor
Stoops Buick GMC, Stoops Buick GMC
04.2020 - 03.2022
Associate - Machine Tool Technology
Ivy Tech
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