Summary
Overview
Work History
Education
Skills
Timeline
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Brazill Vasquez

Indian Trail

Summary

Experienced Lead with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Drives success by directing high-producing teams while developing lasting employee rapport.

Overview

12
12
years of professional experience

Work History

TEAM LEAD

Ally Bank
Charlotte
10.2021 - Current
  • Experienced in Handling Individual Retirement Accounts (IRA), including rollovers, transfers, and distributions
  • Knowledgeable in Trust and Decedent accounts, ensuring proper documentation and compliance regulations
  • Skilled in opening and closing Certificates of Deposit (CDs) advising clients on terms, rates and renewal options
  • Expertise in setting up and managing high-yield savings and checking accounts, providing clients with tailored banking solutions
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members
  • Streamlined bank operations for increased efficiency by implementing new policies and procedures
  • Enhanced employee productivity with thorough training in banking regulations, products, and services
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities
  • Established performance metrics for the team, consistently tracking progress towards goals and adjusting as needed

QUALITY ASSURANCE SPECIALIST

Maximus
02.2021 - 10.2021
  • Responsible for ensuring that products and services meet the established standards set by the company
  • Maintain strong overall quality control of products made by the company adhering to reliability, performance, and customer expectations
  • Preparing and implementing quality assurance policies and procedures
  • Ensured necessary documents and notation was entered into company CRM system accurately and in a timely manner
  • Reviewed agent phone and email interactions to assure agents are following company scripts and protocol to assure customer satisfaction
  • Improved product quality by implementing rigorous testing procedures and identifying areas for improvement

OUTBOUND SALES CONSULTANT

Charter Spectrum
08.2020 - 02.2021
  • Generated leads and made outbound calls to prospective customers to promote company products and services
  • Accurately documented customer details and updated customer database
  • Negotiated contracts with customers and successfully closed sales
  • Researched the market and competitor activities to stay current with industry trends
  • Maintained open communication with management and provided regular progress reports
  • Provided ongoing training and coaching to the outbound sales team, enhancing their skills and performance
  • Increased lead generation by proactively reaching out to potential clients via phone and email
  • Boosted sales revenue by effectively communicating product benefits and features to prospective customers
  • Collaborated with team members to achieve monthly sales targets consistently
  • Increased overall productivity by introducing tools that helped automate repetitive tasks while enabling the team to focus on higher-value activities such as relationship building or closing critical deals
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities

SALES ADVISOR/SALES/MARKETING SPECIALIST

Hendrick Automotive
12.2016 - 04.2019
  • Utilized customer feedback to identify market trends and develop action plans to capitalize on them
  • Utilized various marketing channels, such as email, SEO, and social media, to reach customers
  • Developed and implemented lead generation tactics to increase sales opportunities
  • Developed strong client relationships through consistent communication and attentive service
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options
  • Increased dealership revenue with effective sales strategies tailored to individual client needs
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process
  • Expanded dealership’s clientele through targeted outreach efforts, including local events and social media engagement

LOAN SERVICING ASSOCIATE

Wells Fargo
03.2013 - 10.2016
  • Data analysis, managed a portfolio of loan accounts, providing, and accurately processing payments
  • Ensured compliance with all state and federal regulations governing loan servicing
  • Researched and resolved customer inquiries regarding loan terms, payments, and other loan information
  • Highly skilled in using customer relationship management (CRM) systems to manage customer accounts
  • Ensured timely loan payments by providing exceptional customer service and addressing borrower concerns promptly
  • Maintained accurate records of all transactions, ensuring compliance with regulatory requirements and industry standards
  • Increased borrower satisfaction rates with proactive follow-up on inquiries and efficient problem resolution
  • Contributed to reduced default rates through diligent monitoring of payment plans and proactive outreach to delinquent borrowers

Education

High School Diploma -

Fort Mill High School
Fort Mill, SC
06.2008

Skills

  • Data Analytics
  • Staff Management
  • Strategic Planning
  • Process Improvement
  • Financial Management
  • Process Monitoring and Improvement
  • Training and Mentoring
  • Quality assurance
  • Complaint resolution
  • Issue resolution

Timeline

TEAM LEAD

Ally Bank
10.2021 - Current

QUALITY ASSURANCE SPECIALIST

Maximus
02.2021 - 10.2021

OUTBOUND SALES CONSULTANT

Charter Spectrum
08.2020 - 02.2021

SALES ADVISOR/SALES/MARKETING SPECIALIST

Hendrick Automotive
12.2016 - 04.2019

LOAN SERVICING ASSOCIATE

Wells Fargo
03.2013 - 10.2016

High School Diploma -

Fort Mill High School

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