BRE-AHYNE PATTERSON
phoenix,AZ
Summary
Customer Service Professional with over 7 years of diverse experience, excelling in roles such as Customer Care Representative and Pharmacy Technician. Demonstrates strong verbal and written communication skills, adept at complex problem-solving and efficient issue resolution. Passionate about leveraging call center management expertise to enhance customer satisfaction and retention.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician Trainee
Hims & Hers pharmacy
Mesa, Arizona
04.2022 - 11.2025
- Processed prescription orders for Hims & Hers pharmacy, ensuring accuracy and compliance with pharmacy systems
- Filled daily medication orders and accurately entered prescription data into system to maintain workflow efficiency
- Verified patient information and prescription details for accuracy and compliance
- Prepared medication labels, packaging, and shipment materials for outbound orders
- Monitored and updated order statuses, facilitating timely communication with customers
- Processed customer orders through the inventory system
- Helped conduct inventory checks to ensure accuracy
- Responded to customer calls to provide assistance
Pharmacy Technician
Walgreens Boots Alliance
Chandler, AZ
12.2021 - 04.2022
- Coordinated communications with doctors and insurance companies to ensure timely prescription processing.
- Managed accurate data entry of patient medication information to support efficient pharmacy operations.
- Provided clear medication usage instructions to patients, enhancing their understanding and adherence.
- Prepared medication fills for dispensing with accurate labels and packaging.
- Managed prescription intake through electronic workflow tools and patient records.
- Checking patient prescriptions and refilling medications
Lead Dispatch
AZ Heat Tow & Recovery
Phoenix
08.2018 - 11.2021
- Handled inbound and outbound calls regarding roadside services
- Coordinated with supervisor to schedule services and towing efficiently.
- Facilitated dispatching of jobs and timely communication of information to drivers.
- Assisted in hiring and training new hires
- Assisted with payroll and running front office reports
- Assessed customer needs quickly.
- Resolved guest concerns and handled service recovery requests.
- Managed incoming calls to assist customers. and coordinated with staff to fulfill customer requests.
- Oversaw cash and credit card payment transactions at the front desk.
Education
High School -
Humanity of Science International Commerce Hs
Tempe05-2020
Skills
- Time Management
- Attention to detail
- Good communication Organizational
- Skills Customer Service
- Complaint handling
- Relationship building
- Data entry
- Multitasking
- Empathy
- Adaptability Decision-making
- Phone etiquette
- Verbal communication
- Stress management
- Problem solving
- CSR skills
- Goal Oriented
- Lead Experience
- Problem resolution
- Call center experience
- Inbound customer service
- Organization
- Patience
- Flexibility
- Email communication
- Task prioritization
- Written communication
- Issue escalation
- Medication dispensing
- Pharmacy software
- Prescription processing
- Order fulfillment
- Team collaboration
- Insurance billing
- FDA and HIPAA compliance
Timeline
Pharmacy Technician Trainee
Hims & Hers pharmacy
04.2022 - 11.2025
Pharmacy Technician
Walgreens Boots Alliance
12.2021 - 04.2022
Lead Dispatch
AZ Heat Tow & Recovery
08.2018 - 11.2021
High School -
Humanity of Science International Commerce Hs