Summary
Overview
Work History
Education
Skills
Languages
Custom
Timeline
Generic

Bre-anna Smith

Massillon

Summary

Detail-oriented individual with a versatile background in customer service and operations. Known for strong time management and effective communication, contributing positively to customer interactions and team performance. Dedicated service professional with strong problem-solving skills and attention to detail. Proven ability to deliver exceptional customer service, ensure safety compliance, and manage time effectively in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

I have a lot of experience working in customer service and factory work. I may not remember all the places I worked, nor the dates, but I assure you I am a skilled worker who is used to working in fast-paced work environments. What I don't know, I can learn, as I am a very quick learner and multitasker.

Overview

11
11
years of professional experience

Work History

Auto Care Service Writer

Walmart
Canton
07.2023 - Current
  • Promoted available products and services to customers during service, account management and order calls.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Updated databases with new and modified customer data.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Scheduled appointments for customers based on technician availability.
  • Scheduled and coordinated work for many customers each day in fast-paced setting.
  • Verified that all required safety checks had been performed on vehicles before release to customers.
  • Supported timely and accurate service by producing daily job status reports.
  • Processed payments for completed services using cash register or point-of-sale systems.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Resolved customer complaints regarding service quality or billing issues promptly and professionally.
  • Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.

Manager/Part time driver

Papa John's Pizza
Louisville
02.2022 - 07.2023
  • Supervised daily operations to ensure efficient service and customer satisfaction.
  • Trained team members on food safety and quality standards.
  • Managed inventory levels and ordered supplies as needed.
  • Resolved customer complaints effectively to enhance overall experience.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Delivered pizzas promptly to customers in designated areas.
  • Provided exceptional customer service during each delivery interaction.
  • Collected payment and processed transactions accurately during deliveries.
  • Followed safety protocols while navigating various routes and traffic conditions.

Crew Member

Mcdonalds
Waynesburg
02.2022 - 02.2022
  • Maintained cleanliness and organization of workstations and dining areas.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Prepared and assembled food orders according to customer specifications.

Caretaker

St. John's Villa
Carrollton
01.2022 - 02.2022
  • Assisted residents with daily living activities and personal care needs.
  • Maintained a clean and safe environment for all residents and staff.
  • Supported meal preparation and served nutritious food to residents.
  • Monitored resident health conditions and reported changes to nursing staff.
  • Provided companionship and emotional support to enhance resident comfort.
  • Documented care provided in resident records accurately and timely.
  • Cleaned windows, walls, ceilings, carpets, floors, bathrooms, kitchens. using appropriate cleaning supplies.
  • Communicated with management about changes, maintenance needs and tenant issues.

Gas Station Attendant

Rockys
Malvern
07.2021 - 12.2021
  • Operated fuel pumps and ensured compliance with safety standards.
  • Assisted customers with fuel purchases and answered inquiries promptly.
  • Maintained cleanliness of service area and restroom facilities regularly.
  • Stocked convenience store shelves and organized merchandise displays effectively.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained cleanliness of the store, including floors, shelves, counters and windows.
  • Operated cash register to process customer transactions accurately and efficiently.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Verified age requirements for purchase of alcohol and tobacco products.
  • Cleaned parking areas, restrooms or equipment and removed trash.

Crew Member

Wendy's
Canton (Whipple)
12.2020 - 05.2021
  • Prepared and assembled food orders according to customer specifications.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Operated kitchen equipment safely while adhering to food safety standards.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Monitored inventory levels and communicated needs to management effectively.
  • Handled cash register operations, processing transactions accurately and efficiently.
  • Served food quickly for positive guest experiences.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.

General Laborer (2nd Shift)

Superior Dairy
Canton
02.2020 - 04.2020
  • Loaded and unloaded materials for efficient workflow.
  • Followed safety protocols to ensure workplace compliance.
  • Collaborated with team members to meet production goals.
  • Conducted quality checks on dairy products for standards adherence.
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.
  • Ensured that all safety regulations were followed while working onsite.
  • Operated pallet jacks and forklifts to load and unload supplies and materials.
  • Re-stacking pallets of milk (checking for leaks, half-filled, no-lid jugs).
  • Checking cottage cheese containers for lid tightness, half-filled containers.
  • Prepping boxes.
  • checking gallons of milk on the belt for leaks, no lids

ham department

Fresh Mark
Canton
08.2018 - 09.2018
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • We checked the quality of our ham for safety for our customers' food consumption.
  • Made sure our ham was wrapped and packaged correctly, with the right seasoning and glaze.
  • Checked for any hazardous materials and bad spots in our ham.
  • Worked as a team to meet production goals.

Crew Member

Wendys
Canton (market)
04.2014 - 08.2018
  • Prepared and assembled food orders according to customer specifications.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Provided excellent customer service by addressing inquiries and resolving complaints.
  • Operated kitchen equipment safely while adhering to food safety standards.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Monitored inventory levels and communicated needs to management effectively.
  • Handled cash register operations, processing transactions accurately and efficiently.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Organized and restocked supplies to support operations and team productivity.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Checked expiration dates on all products before serving them to customers.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.

Education

High School Diploma -

East Canton High School
East Canton, OH

Skills

  • Customer service
  • Vehicle inspection
  • Parts ordering
  • Order processing
  • Safety compliance
  • Account management
  • Attention to detail
  • Scheduling appointments
  • Payment processing
  • Problem solving
  • Time management
  • Team collaboration
  • Product and service sales
  • Warranty administration
  • Work order processing
  • Customer service expertise
  • Sales transactions
  • Order and refund processing
  • Multitasking capacity
  • Warehousing functions
  • Multitasking Abilities
  • Credit card payment processing
  • Teamwork
  • Effective communication
  • Multitasking

Languages

English
Professional

Custom

  • Experience in Factory work
  • Experience in customer service
  • Experience working with teams
  • Experience as A manager
  • used to fast paced work

Timeline

Auto Care Service Writer

Walmart
07.2023 - Current

Manager/Part time driver

Papa John's Pizza
02.2022 - 07.2023

Crew Member

Mcdonalds
02.2022 - 02.2022

Caretaker

St. John's Villa
01.2022 - 02.2022

Gas Station Attendant

Rockys
07.2021 - 12.2021

Crew Member

Wendy's
12.2020 - 05.2021

General Laborer (2nd Shift)

Superior Dairy
02.2020 - 04.2020

ham department

Fresh Mark
08.2018 - 09.2018

Crew Member

Wendys
04.2014 - 08.2018

High School Diploma -

East Canton High School

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Bre-anna Smith